AquaMail Forum
English - Android => General Discussion => Topic started by: alan.rouse on February 14, 2019, 11:58:34 pm
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Aquamail has been working well on my phone, but yesterday it stopped working on Wi-Fi. Every time I try to sync it gives a transient message saying it can't connect. If I try to edit an account setting it gives the following message:
Incoming mail server (IMAP): Error connecting. failed to connect to imap.one.com/46.30.211.111 (port 143) from /192.168.0.26 (port 43442) after 30000ms: isConnected failed: ECONNREFUSED (Connection refused).
Outgoing mail server (SMTP): Error connecting. failed to connection to send.one.com/46.30.211.141 (port 25) from /192.168.0.26 (port 37218) after 30000ms: isConnected failed: ECONNREFUSED (Connection refused).
- The message implies a 30 second time-out, but appears immediately
- l monitor 6 accounts, and all fail
- It works when connected to mobile data
- All other apps work on Wi-Fi (e.g. Web browser, Google Play, Gmail)
- My wife's phone is identical, but it works as normal
I assume that one of the Aquamail global settings has become corrupted, but I can't find anything in Settings.
I guess one solution may be to uninstall Aquamail then re-install it, but that means re-creating all 6 accounts, which will be time-consuming. For the time being I have to disable Wi-Fi to access emails.
Any suggestions?
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You should use the 'Backup and restore' feature to backup your account settings and all other app settings, if you need to uninstall and re-install Aqua Mail.
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Backup/Restore:
Open the main menu (three dots upper right) > Settings > Data Storage > Backup & Restore > Backup. You can store the backup locally or to Dropbox or Google Drive. Uninstall AM > Install AM > don't configure anything > open the main menu (three dots upper right) > Settings > Data Storage > Backup & Restore > Restore.
All your accounts and settings will (should) be there.
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Thanks. I didn't know about backup and restore. I tried it and it worked
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Thanks. I didn't know about backup and restore. I tried it and it worked
That's great 👍🏼