AquaMail Forum

English - Android => General Discussion => Topic started by: gtdaniel on December 07, 2018, 11:11:02 am

Title: Push and sync of accounts not work after last update...
Post by: gtdaniel on December 07, 2018, 11:11:02 am

Hello!

After last update push and sync not work anymore...
If i open application message start receiving...
Until yesterday everything works fine...
Some thoughts?

PS: v.1.18.0-1396

Title: Re: Push and sync of accounts not work after last update...
Post by: Qarboz on December 10, 2018, 12:40:54 am

I have the same problem

Note:
Aquamail Pro 1.18.0-1396
Device: Motorola Moto G6 Plus, Android 8.0

Title: Re: Push and sync of accounts not work after last update...
Post by: Nadejda Fudulska, MobiSystems, AquaMail support on December 10, 2018, 06:22:02 pm

Hi,

Please check:

1 - Aqua Mail settings -> Mail receiving.
If you see a green panel / prompt to exclude the app from battery optimizations (near the top of that screen) - please tap the prompt and confirm.

2 - While you're on this screen:
The "Scheduled sync" item should be enabled and "mail check interval" below should be set to something reasonable (the default is 15 minutes).

3 - Phone Settings -> Device Maintenance -> Battery
This screen has a three-position control under "Power saving mode". You'll want it to be set to "off" and then please scroll down and be sure that Aqua Mail isn't listed in "always sleeping apps".

Thanks,

Nadia