AquaMail Forum

English - Android => Bug reports => Topic started by: basileus on July 26, 2018, 03:27:57 pm

Title: Email counts on icon is stuck
Post by: basileus on July 26, 2018, 03:27:57 pm
Hi,

For some time icon on my AquaMail (I have pro version) client (Android) is stuck. It shows 672 email, no matter what I do. Well, when I enter the application the number dissaperars, until next email comes. THen it is again 672. What can I do about it?

regards

Michal
Title: Re: Email counts on icon is stuck
Post by: Kostya Vasilyev on July 27, 2018, 09:57:01 pm
You can ask Samsung to get their act together.

https://us.community.samsung.com/t5/Galaxy-S9-Questions-and-Answers/Notification-badge-icon-not-working-on-Samsung-Galaxy-S9/td-p/288333/page/23

^^^ Same exact issue with other apps. Only Samsung's 8.0 update.
Title: Re: Email counts on icon is stuck
Post by: Kostya Vasilyev on July 27, 2018, 09:58:13 pm
Detailed discussion on this forum:

https://www.aqua-mail.com/forum/index.php?topic=6727.0

Title: Re: Email counts on icon is stuck
Post by: basileus on July 28, 2018, 02:31:08 pm
Quote from: Kostya Vasilyev, Aqua Mail on July 27, 2018, 09:57:01 pm
You can ask Samsung to get their act together.

https://us.community.samsung.com/t5/Galaxy-S9-Questions-and-Answers/Notification-badge-icon-not-working-on-Samsung-Galaxy-S9/td-p/288333/page/23

^^^ Same exact issue with other apps. Only Samsung's 8.0 update.
Thanks a lot. I didn't realize it is a Samsung issue. I am on 8 version indeed! Strange though all other notifications work fine.

Wysłane z mojego SM-A520F przy użyciu Tapatalka

Title: Re: Email counts on icon is stuck
Post by: mikeone on July 28, 2018, 03:10:22 pm
It could be worth to have a look into this video on YouTube.
Maybe that helps to dig deeper into Samsung's settings for 'app icon badge notifications'.

https://youtu.be/QcBVioEyDGY
Title: Re: Email counts on icon is stuck
Post by: Kostya Vasilyev on July 31, 2018, 10:57:07 pm
Re: Strange though all other notifications work fine.

For you maybe - and I understand that Aqua's badge count is wrong and other apps' badges are right.

But if you read just a few messages at that link - you'll see that the issue is real and can affect any app (people there are complaining about Gmail, Facebook, Whatsapp).