AquaMail Forum
English - Android => Bug reports => Topic started by: nyceyes on July 21, 2018, 10:25:10 pm
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Hello:
I'm posting this as a 100% down situation, not a regular bug. Suddenly, AquaMail Pro stopped working with Zoho Mail IMAP. I don't know why. Nothing was changed on my end.
Having tried all of the items discussed in the following post, my best guess is that Zoho made some change(s) that AquaMail was not ready to deal with (or is incompatible with):
- https://www.aqua-mail.com/forum/index.php?topic=6735.0
Zoho Mail IMAP is working with other Android clients (e.g. Gmail client) using the same IMAP settings.
Can the AquaMail team look into this? (Please & Thank You).
Again, this is a 100% not working situation, not a regular bug.
Thank you in advance!
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IMAP is an official 'Internet standard protocol' used by email clients to retrieve email messages from a mail server over a TCP/IP connection. IMAP is defined by RFC 3501
https://tools.ietf.org/html/rfc3501
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IMAP is an official 'Internet standard protocol' used by email clients to retrieve email messages from a mail server over a TCP/IP connection. IMAP is defined by RFC 3501
https://tools.ietf.org/html/rfc3501
Correct.
But can AquaMail team please replicate?
EDIT: Above, I took care to mention Zoho "change", but not specifically an IMAP change. :)
The best option is if AquaMail team tries to connect to Zoho Mail with their phone.
Thank you!
EDIT2: This is in the above URL, too, but just to restate that I also have two GMAIL accounts and one YAHOO account configured in my same AquaMail client, using the same IMAP port and security settings (mentioned in the URL), and all three work fine. So the issue is combinational: AquaMail + Zoho Mail IMAP.
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I am also affected.
I have two Zoho accounts configured, one account is affected. I didn't realize it until I received an e-mail 12 hours late.
The account which isn't affected, is a fairly inactive account.
It's a 99% down situation for me - as I did get one e-mail 12 hours late.
I was thinking this was a Zoho issue - but maybe not.
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I am also affected.
I have two Zoho accounts configured, one account is affected. I didn't realize it until I received an e-mail 12 hours late.
The account which isn't affected, is a fairly inactive account.
It's a 99% down situation for me - as I did get one e-mail 12 hours late.
I was thinking this was a Zoho issue - but maybe not.
Thank you for confirming this, too!
I'm guessing that if right now you send a new email to both of your Zoho Mail accounts -- from, say, a spare GMAIL account -- and then go to AquaMail on your phone and press the "refresh mail" icon, you'll probably never get them.
Because you'll likely get this error each time you press the "refresh mail" icon:
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Error checking mail: Network Error: Unexpected end of network stream.
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Perhaps not the cause, but isitdownrightnow.com (http://isitdownrightnow.com) is showing that both IMAP servers for ZOHO are down. If that's correct, then this isn't an AM problem and there's nothing that can be done from the AM side.
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Perhaps not the cause, but isitdownrightnow.com (http://isitdownrightnow.com) is showing that both IMAP servers for ZOHO are down. If that's correct, then this isn't an AM problem and there's nothing that can be done from the AM side.
What is the specific URL that shows Zoho IMAP servers are down (and where/region)?
Also-1: The issue -- as described -- has been going for two days; not just right now. There would be a lot of internet-sphere noise/complaints if Zoho IMAP was down for two days. I don't see mass complaints (... and if anyone sees them, specifically for IMAP, please let me know).
Also-2: As mentioned above, I've tried other IMAP clients into Zoho Mail (the Android GMAIL client, for example), and they connect and download messages via IMAP without issue. So Zoho Mail IMAP is up for me.
But there is something infinitely superior to conjecture or guessing here -- Simply try it:
- AquaMail Pro + Zoho Mail via IMAP (I use AquaMail Pro and Zoho Mail Pro).
- imap.zoho.com; Port 993, SSL (strict). And any other variation they wish to try.
- Then, if that fails, try the same IMAP settings with, say, the Android GMAIL client.
I haven't heard that AquaMail has tried this (though it's still the weekend).
Finally, assuming there's no connectivity distinction between Zoho Mail - Free and Zoho Mail - Pro, anyone is free to try this combination with Zoho Mail - Free and AquaMail - Free.
I use Pro versions for both Zoho Mail and AquaMail. Perhaps it doesn't make a difference, but I want to be complete here just in case it does.
Thanks!
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Because you'll likely get this error each time you press the "refresh mail" icon:
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Error checking mail: Network Error: Unexpected end of network stream.
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I found this thread after Googling that error message.
But only one of my Zoho accounts returns that message. The other refreshes fine.
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Because you'll likely get this error each time you press the "refresh mail" icon:
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Error checking mail: Network Error: Unexpected end of network stream.
======================================
I found this thread after Googling that error message.
But only one of my Zoho accounts returns that message. The other refreshes fine.
Thank you. Assuming both of your Zoho Mail accounts are set up on the same AquaMail client (on the same phone, of course), can you check for any IMAP account settings difference(s) between your two Zoho Mail accounts in AquaMail? That could provide further clues. Thanks!
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Thank you. Assuming both of your Zoho Mail accounts are set up on the same AquaMail client (on the same phone, of course), can you check for any IMAP account settings difference(s) between your two Zoho Mail accounts in AquaMail? That could provide further clues. Thanks!
I have already checked account settings. Settings appear fine. If it matters - the account that works is less active than the other, and I think it's the admin account as well.
My guess is this is a Zoho issue. Comments on downdetector indicate possibly widespread Zoho issues three days ago, whatever was causing problems might not have been fixed completely.
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- AquaMail Pro + Zoho Mail via IMAP (I use AquaMail Pro and Zoho Mail Pro).
- imap.zoho.com; Port 993, SSL (strict). And any other variation they wish to try.
Are you sure, you chose the right server?
Following the support page of Zoho, I assume, the right server for your pro-account might could be:
imappro.zoho.com
https://www.zoho.com/mail/help/imap-access.html#alink1
Here the Zoho's tutorial for Android mail apps:
https://www.zoho.com/mail/help/android-imap-access.html#alink2
Again: imappro.zoho.com
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- AquaMail Pro + Zoho Mail via IMAP (I use AquaMail Pro and Zoho Mail Pro).
- imap.zoho.com; Port 993, SSL (strict). And any other variation they wish to try.
Are you sure, you chose the right server?
Following the support page of Zoho, I assume, the right server for your pro-account might could be:
imappro.zoho.com
https://www.zoho.com/mail/help/imap-access.html#alink1
Hi Justin:
Thank you for the tip/pointer. Sadly, I tried both servers as of Friday. I should have mentioned that, too, in my original post. So I have already tried imap.zoho.com as well as imappro.zoho.com.
Note that I always log in as the PERSONAL user (so I use imap.zoho.com), and not as my ORGANIZATIONAL user (which uses imappro.zoho.com). The page you referred to makes that distinction, which I have always followed. :) But, indeed, I tried both.
One oddity is why it works with the GMAIL client. This is why I'm (humbly) suggesting that it may be a combinational issue between AquaMail + Zoho IMAP... meaning, an edge-case that may have been revealed. Thanks!
EDIT1: P.S. Per your second webpage reference, I'll stay on imappro.zoho.com. Though it's the same issue for either server.
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Just a note that I'll need extra help from the community now. ::) Why?
Moments ago I disabled 2FA from my Zoho account, just to try it. When one does that, Zoho deletes all Application Specific Passwords that were previously generated. No worries,... I expected that and simply created new ones.
Now for the part I didn't expect ...
I can't update my AquaMail client with any new password (whether app-specific or main account password) until this IMAP issue is fixed because -- since connecting via IMAP isn't working -- the AquaMail manual setup wizard can't verify that it's a correct password, and so doesn't save it.
So basically I'm one step backwards now (no password in AquaMail for me). (._.)
Now I get the expected "credentials error" message. ::)
But don't let this password saving hurdle distract from the thread. :)
I'll just have to keep trying the wizard now instead of pressing the refresh icon. ::) Thanks!
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I hope the AquaMail team can investigate and fix this issue quickly today. I've been using PRO for many years and have everything set up perfectly for my business and personal requirements. No other email client comes close in function and form. :-[
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Perhaps not the cause, but isitdownrightnow.com (http://isitdownrightnow.com) is showing that both IMAP servers for ZOHO are down. If that's correct, then this isn't an AM problem and there's nothing that can be done from the AM side.
What is the specific URL that shows Zoho IMAP servers are down (and where/region)?
I provided the URL to Is It Down Right Now. Follow the link and then enter the server address you're trying to use. I used imap.zoho.com and imappro.zoho.com. Both showed as down. And again this morning. Although I do admit it's interesting that you're able to connect via other apps. I guess you're just going to have to wait for Kostya to weigh in on the issue.
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@nyceyes
Did you check wether imap is still enabled in your account?
The very first thing you need to do is make sure IMAP access is enabled from your account:
Open Zoho Mail Settings in your web browser.
Choose the Mail tab.
From the Mail accounts tile, choose IMAP Access.
In the Mail Accounts dialog box, select IMAP Access.
https://www.lifewire.com/imap-access-for-zoho-mail-1170805
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Perhaps not the cause, but isitdownrightnow.com (http://isitdownrightnow.com) is showing that both IMAP servers for ZOHO are down. If that's correct, then this isn't an AM problem and there's nothing that can be done from the AM side.
What is the specific URL that shows Zoho IMAP servers are down (and where/region)?
I provided the URL to Is It Down Right Now. Follow the link and then enter the server address you're trying to use. I used imap.zoho.com and imappro.zoho.com. Both showed as down. And again this morning. Although I do admit it's interesting that you're able to connect via other apps. I guess you're just going to have to wait for Kostya to weigh in on the issue.
Ah, okay I see. I don't think that service is capable of checking anything other than HTTP port 80 URLs. For example, if you enter imap.gmail.com it will redirect to checking mail.google.com/mail/ (and pass). That one seems hard coded into the site. If, for example, you similarly try imap.zoho.com or imap.mail.yahoo.com, they don't redirect to anything else and fail, but not because they are down (they are, in fact, up); but because that service only supports HTTP port 80 services, which IMAP isn't. To be honest, I always use telnet(1M) for these matters, and this is what it has to say (from my UNIX prompt):
user@fedoraLinux$ telnet imap.gmail.com 993
Trying 173.194.207.109...
Connected to imap.gmail.com.
Escape character is '^]'. <---------- Connected successfully and waiting for me.
^C
Connection closed by foreign host.
user@fedoraLinux$
user@fedoraLinux$ telnet imap.zoho.com 993
Trying 204.141.43.211...
Connected to imap.zoho.com.
Escape character is '^]'. <---------- Connected successfully and waiting for me.
^C
Connection closed by foreign host.
user@fedoraLinux$
user@fedoraLinux$ telnet imappro.zoho.com 993
Trying 204.141.43.212...
Connected to imappro.zoho.com.
Escape character is '^]'. <---------- Connected successfully and waiting for me.
^C
Connection closed by foreign host.
user@fedoraLinux
user@fedoraLinux$ telnet imap.zoho.com 994 <---- Intentionally use the wrong port (not 993)
Trying 204.141.43.211...
^C <-------- Hangs forever, or until Ctrl-C or telnet client timeout. This is the correct behavior.
user@fedoraLinux$
So both Zoho IMAP servers have been up. telnet(1M) says so, and even better, so does the GMAIL Android client (which does an even deeper inspection by connecting via SSL and authenticating).
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@nyceyes
Did you check wether imap is still enabled in your account?
The very first thing you need to do is make sure IMAP access is enabled from your account:
Open Zoho Mail Settings in your web browser.
Choose the Mail tab.
From the Mail accounts tile, choose IMAP Access.
In the Mail Accounts dialog box, select IMAP Access.
https://www.lifewire.com/imap-access-for-zoho-mail-1170805
Thank you! Yes it is. I checked long ago and repeatedly. Also, my GMAIL IMAP tests that I have mentioned previously would not have succeeded if IMAP wasn't enabled.
At this point I need AquaMail team to work on this. There is nothing left for me to try or to write (I have written a lot).
They need to get a Zoho Account and AquaMail and start looking at this.
Thank you again though! :)
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Out of curiosity I also created a Zoho account a few minutes ago. IMAP access works perfectly in AquaMail. No problems.
Settings for Zoho were found by AquaMail automatically, no manual input needed.
Please note that for regional reasons I am not allowed to create a "com" address at Zoho, but have to create an "eu" address.
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Hi Justin:
Thank you. I appreciate your doing that.
Yes I tried that, too. Meaning I erased the account from AquaMail completely, and added my username and password only, allowing the wizard to automatically discover the rest (no manual input). Sadly, that didn't work either.
I'm going to create a new Zoho Account temporarily and try it in my same AquaMail client. I was hoping to use a second Zoho Account I already have, but I cannot find the password (since I stopped using it many years ago). I'll report back.
By the way, for whatever it's worth, the IP addresses between the .com and .eu IMAP servers differ, but they could be the same or different server farms (there's no way to tell).
Non-authoritative answer:
Name: imap.zoho.eu
Address: 31.186.226.36
Non-authoritative answer:
Name: imappro.zoho.eu
Address: 31.186.226.36
Non-authoritative answer:
Name: imap.zoho.com
Address: 204.141.43.211[b].eu
Non-authoritative answer:
Name: imappro.zoho.com
Address: 204.141.43.212
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This seems to be fixed for me.
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This seems to be fixed for me.
Both of your accounts? (When you press refresh)
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This seems to be fixed for me.
Both of your accounts? (When you press refresh)
Yes. I no longer have the red exclamation mark.
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Hopefully Zoho is currently in the process of fixing this weird issue ...
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@nyceyes & twill - where are both of you located? That might be a clue. And it now seems more likely it's a Zoho error and not AM.
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@nyceyes & twill - where are both of you located? That might be a clue. And it now seems more likely it's a Zoho error and not AM.
I am in AZ.
I agree that it's a Zoho error. I've been using Aquamail for ages and it has never failed me.
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@nyceyes & twill - where are both of you located? That might be a clue. And it now seems more likely it's a Zoho error and not AM.
I am in AZ.
I agree that it's a Zoho error. I've been using Aquamail for ages and it has never failed me.
I am in New York City.
Me, too. For MANY years with never an issue. I love AquaMail and don't want any other client. :)
BTW, earlier in this thread I mentioned trying VPNing to various parts of the country (I think Houston and Silicon Valley), but the IMAP servers resolved to the same IP-addresses.
Also, just now (per my request) Zoho sent me a test account, which I will try right away and report back! I have to run an errand first. Be back in an hour! Sorry but soon I'll try it.
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@nyceyes & twill - where are both of you located? That might be a clue. And it now seems more likely it's a Zoho error and not AM.
I am in AZ.
I agree that it's a Zoho error. I've been using Aquamail for ages and it has never failed me.
And just as a wild guess, I'd say ncyeyes is in NYC. One part of the country got fixed before the other?
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@phred
Correct, NYC. :)
UPDATE: The test account Zoho gave me works in my AquaMail client with the IMAP settings we've been using. So it appears to be not only a Zoho issue, but also an account-specific issue for me. ::)
Perhaps it was for other too, initially, and cleared up for them but not for me (so far anyway). But I'll let Zoho weigh in and keep you posted on what they reply with (for completeness).
Meanwhile, thank you to everyone for chiming in and contributing. I do appreciate it! \o/
I'll check back soon.
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Hello Again Friends:
So my IMAP is finally working again. But unfortunately, now my SMTP (outgoing) authentication isn't working, which they are now looking in to. (._.)
Anyway, as far as IMAP goes, here is what they wrote me when I asked what happened (not totally definitive or clear, but it's something for you guys/gals to read):
- Hello, Sorry about the inconvenience experienced. We observed an intermittent network level issue during the time when you had initially reported the issue. However, our backend team had identified and fixed the same. We are cautiously monitoring the IMAP connectivity from our end. Please check and let us know if you are in need of any further assistance. ^Barath
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We observed an intermittent network level issue during the time when you had initially reported the issue. However, our backend team had identified and fixed the same.
Aha!
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We observed an intermittent network level issue during the time when you had initially reported the issue. However, our backend team had identified and fixed the same.
Aha!
LOL... Still, why only AquaMail client sensed this Zoho anomaly? Either AquaMail is doing something better than every other email client; or worse. :P
EDIT-1: P.S. By the time I'm done with this one issue, maybe I'll have gone from AquaMail forum sign-up Newbie to senior member. ;D
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IMAP is a very deep / broad spec - many commands and many ways to use them.
There have been cases in the past where some mail service would break on some command that only Aqua used (within spec).
There must have been cases of exactly opposite - Aqua's IMAP commands working but some other mail app's IMAP commands getting broken.
But we'd not have heard of any such cases on *this* forum.
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Pure speculation on my part of course. To really know - what it was, and if only Aqua was affected and *all* other apps were not - you'd have to ask Zoho.
But I'd guess it wasn't just Aqua Mail - seeing how they really tried to fix this quickly (looks like, even if took longer than you would have liked).
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IMAP is a very deep / broad spec - many commands and many ways to use them.
There have been cases in the past where some mail service would break on some command that only Aqua used (within spec).
There must have been cases of exactly opposite - Aqua's IMAP commands working but some other mail app's IMAP commands getting broken.
But we'd not have heard of any such cases on *this* forum.
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Pure speculation on my part of course. To really know - what it was, and if only Aqua was affected and *all* other apps were not - you'd have to ask Zoho.
But I'd guess it wasn't just Aqua Mail - seeing how they really tried to fix this quickly (looks like, even if took longer than you would have liked).
I agree. I wasn't being accurate about it only being AquaMail (I don't and can't know that. Only Zoho would). :)
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Finally, everything is working now. The final SMTP problem was one that I unwittingly created,...
When I deleted and recreated my AquaMail app-specific password during troubleshooting (because I have 2FA enabled), I updated the password for the parent Zoho account but -- being so fixated on incoming IMAP traffic -- forgot to also update for my child identities' SMTP credentials.
(._.)
Well, at least our international nightmare is over. :)
Thank you to all [!]
EDIT: At least I'm now 28 messages closer to the next badge after Newbie. LoL