AquaMail Forum

English - Android => General Discussion => Topic started by: Bulldog on August 30, 2017, 07:30:27 pm

Title: Hiding Emails
Post by: Bulldog on August 30, 2017, 07:30:27 pm

I'm not sure what is meant by 'hiding' a message. I understand that it won't be removed from the server, but where on the phone does a message go when it is hidden?

Is it possible to un-hide a message?

Title: Re: Hiding Emails
Post by: Kostya Vasilyev on August 30, 2017, 10:50:05 pm

Re: where on the phone does a message go when it is hidden

It hides behind that big tree in the backyard (but please be hush about it) :)

A "hidden" message won't be visible "anywhere" in the app - which is the point.

Re: Is it possible to un-hide a message

Yes, Menu -> View -> Show hidden messages in a folder will restore them.

Title: Re: Hiding Emails
Post by: cbarryt on September 27, 2017, 01:39:27 am

Inbox in an account shows emails in count but none are visible.  I have tried to unhide and to remove/reinstall account.  Emails in count actually exist on server.  No such problems with other accounts set up in AquaMail.

Title: Re: Hiding Emails
Post by: Kostya Vasilyev on October 01, 2017, 06:01:40 pm

How did I know this was a GoDaddy account before checking the address in your profile? :)

Please ask their support to "resync the account".

Their IMAP server can lie about the number of messages existing in a folder. The "resync" procedure is supposed to fix that.

Title: Re: Hiding Emails
Post by: cbarryt on October 01, 2017, 07:40:19 pm

Sorry to disappoint, but the email account in question is a rogers.com account through Yahoo.  I have other email accounts through GoDaddy which dont have problems.  The emails showing in the count but invisible in Aquamail exist on the server in the Inbox.

Title: Re: Hiding Emails
Post by: Kostya Vasilyev on October 03, 2017, 08:43:29 pm

Re: Sorry to disappoint

LOL

Re: rogers.com account through Yahoo

1 - Please check web mail for this account to make sure that messages do exist there

2 - Please try long pressing on the account (on the app's main screen) -> options and folders -> imap options -> turn off "optimizations".

3 - If no change, please capture the issue in the app's debug log (there is a link for instructions in my signature); you will need to enable "raw session data" in debug settings.

With logging enabled, just refresh the account and wait for it to complete, then send the log to support / at / aqua-mail / dot com, and please include info on how many messages there were in web mail at the time.

Title: Re: Hiding Emails
Post by: cbarryt on October 04, 2017, 10:30:17 pm

I emailed as suggested.  Thank you.