AquaMail Forum
English - Android => General Discussion => Topic started by: USER_one on August 25, 2016, 08:37:00 pm
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can I have popup notifications in the lock screen of android marshmallow 6.0.1 when mails arrive with aqua mail app?
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They should be there by default already -- since in Android, "lock screen notifications" are just apps' "status bar notifications", mirrored (copied) to the lock screen by Android itself.
However -- some device manufacturers have settings (in the phone's Settings app) for lock screen notifications specifically.
For example, this is for my Huawei Honor 5C:
Settings -> Apps -> AquaMail -> tap for details -> Notifications -> [] Lock screen (off by default for all apps except those "well known" to Huawei, I guess).
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Hi Kostya,
Thanks for your reply.
I've checked my status bar and I see the notifications there are the same as on the lock screen so they are indeed mirrored.
in my settings->app->mymail (my current email app but i want to switch to aqua mail) ->notifications:there is no items to disable lock screen.
regards
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Whoa, wait.
Re: I've checked my status bar and I see the notifications there are the same as on the lock screen so they are indeed mirrored
OK, so you do get lock screen notifications.
But you earlier wrote: "can I have popup notifications in the lock screen of android marshmallow"
So I thought you were not getting them, and the question was how to enable them? But they're already showing?
Re: in my settings->app->mymail (my current email app but i want to switch to aqua mail) ->notifications:there is no items to disable lock screen.
MyMail? You have a question about MyMail app?
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I saw notifications on my lock screen but I did't know the came from the status bar so I was not sure I would get notifications of aqua-mail.
(forget my sentence about mymail)
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As long as you see notifications from AquaMail in the status bar -- those, since Android 5.0, get automatically "mirrored" / copied to the lock screen, without the app's involvement.
If you're not seeing this, there may be an "enhanced" setting in your phone, added by your phone's manufacturer ("stock" Android doesn't have it, as far as I know).
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I do get notifications on both my lock screen and status bar, but they are removed from my lock screen just a second after, which doesn't happen with other mail app, i.e. if I lock the phone and check my lock screen later, the notification just isn't there, as it should, can I make the notification remain on my lock screen? I don't have similar problem with any other app's notifications
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In terms of how Android works and how AquaMail works with it --
-- lock screen notifications are "copies of" status bar notifications.
This means they should not disappear, and there is no way that I know of for an app to remove just the lock screen instance and keep the status bar notification.
Now, my Sony phone has a per-app setting for whether "lock screen notifications should remain on the screen", don't know if your phone is a Sony, but even if it's not, there could be a setting like this in the phone's software.
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nope, my phone isn't sony, but I did a clean cache/data and it worked for a while,
I'll see how it goes
edit: something has to do with some setting maybe,
I managed to fix it on my moto e, but still not working properly on my LG G2,
notification on lock screen shows up but disappears in a second or so,
I can see it on the status bar, but never again on lock screen!
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some suggestions please maybe on which settings interfere with lock screen notification?
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hmmmm strange, the problems relies in some mails,
in those mails the lock screen notification disappears instantly!!!
in other ones (e.g. the ones I send to myself to test the behavior),
it works fine
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all the tests work just fine,
when sending mail from my accounts,
desktop email client (outlook)
and from an account not existing in aquamail,
I have problem with some senders/some emails,
they send me emails, in which the notifications disappear
after a second!!
I'm using "Lollipop Lockscreen Android L" in both devices:
https://play.google.com/store/apps/details?id=com.luckycoin.lockscreen
which works fine for any other app besides aquamail,
but since I cannot delete my emails from lock screen,
I totally excluded aquamail from "Lollipop Lockscreen Android L",
installed "Heads-up Notifications":
https://play.google.com/store/apps/details?id=codes.simen.l50notifications
and let this app notify me with only aquamail's notifications,
Devices are LG G2 (D802) & Moto E (1st gen, XT1021), launcher is nova latest stable (prime, 4.3.1)
android version is 4.4.4 in moto e and 4.4.2 in lg g2
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thank you too,
I hope lock screen notification events (and removal of them) are logged too
I enabled logging (+raw) and the next time this happens, I'll send it to kmansoft,
thanks again
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Oh, man! You've created layers of notification apps, where they might be competing with each other, potentially creating conflicts and what's not.
OK, let's go step by step.
I'm using "Lollipop Lockscreen Android L" in both devices:
https://play.google.com/store/apps/details?id=com.luckycoin.lockscreen
which works fine for any other app besides aquamail,
but since I cannot delete my emails from lock screen,
I totally excluded aquamail from "Lollipop Lockscreen Android L",
So, when you are saying that your "Lollipop Lockscreen Android L" (LLAL) doesn't work for Aquamail, is that before or after your excluded Aquamail from it?
In any case, at this point:
(1) You cannot compare Aquamail to any other app that gets its notifications through the LLAL, because you excluded Aquamail from LLAL.
(2) Whatever doesn't work with Aquamail notifications is likely related to your "Heads-up Notifications".
installed "Heads-up Notifications":
https://play.google.com/store/apps/details?id=codes.simen.l50notifications
and let this app notify me with only aquamail's notifications,
Have you read "Common Issues" on that page?
Have you checked what you might have interfering with it?
COMMON ISSUES:
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If your device is running Android 4.2 or earlier, and you have other accessibility services running (such as Pushbullet), they might block Heads-up from receiving your notifications. Please try to disable them if Heads-up doesn't work.
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Other: Facebook Messenger, AcDisplay and PushBullet notification mirroring might conflict with Heads-up.
Devices are LG G2 (D802) & Moto E (1st gen, XT1021), launcher is nova latest stable (prime, 4.3.1)
android version is 4.4.4 in moto e and 4.4.2 in lg g2
Since you said you've manage get it working on one phone, and not the other one:
1. What did you do for that?
2. What is the difference in the configurations between the two?
Finally, about the e-mails:
all the tests work just fine,
when sending mail from my accounts,
desktop email client (outlook)
and from an account not existing in aquamail,
I have problem with some senders/some emails,
they send me emails, in which the notifications disappear
after a second!!
I suspect that the difference that you see might be in timing and not in where the messages are sent from. Aquamail's notifications are not different for different addresses. When an e-mail arrives from some other sender, - it is likely after some time since you've been using the phone. While e-mails from you arrive soon after you just switched off the screen. Right?
Do you have some sort of battery optimizers running that might be killing your "Heads-up Notifications" the moment after it posts the notification?
In any case, what you are observing should not be related to Aquamail: the notifications are posted and stay as expected in the notifications bar. It is your notification app(s) and its interaction with the lockscreen.
I don't think Aquamail's log will show anything: Aquamail handed off the notifications to the system. What other apps might do (or not do) with those, - that's about those apps.
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Oh, man! You've created layers of notification apps, where they might be competing with each other, potentially creating conflicts and what's not.
absolutely not, everything is working fine, and everything is tested with another email app
I was using as my "basic" one, before switching to aquamail for the basic
OK, let's go step by step.
agreed
So, when you are saying that your "Lollipop Lockscreen Android L" (LLAL) doesn't work for Aquamail, is that before or after your excluded Aquamail from it?
after of course (and obviously..)
In any case, at this point:
(1) You cannot compare Aquamail to any other app that gets its notifications through the LLAL, because you excluded Aquamail from LLAL.
(2) Whatever doesn't work with Aquamail notifications is likely related to your "Heads-up Notifications".
aquamail's behavior is the same when using it with LLAL, I tried that too,
and the results are the same, already mentioned
Have you read "Common Issues" on that page?
Have you checked what you might have interfering with it?
COMMON ISSUES:
...
If your device is running Android 4.2 or earlier, and you have other accessibility services running (such as Pushbullet), they might block Heads-up from receiving your notifications. Please try to disable them if Heads-up doesn't work.
...
Other: Facebook Messenger, AcDisplay and PushBullet notification mirroring might conflict with Heads-up.
neither device is running android 4.2 or earlier, and I didn't have any issue with pushbullet (which of course I'm using too :D) so far
Since you said you've manage get it working on one phone, and not the other one:
1. What did you do for that?
2. What is the difference in the configurations between the two?
I cleaned up cache and data in both the phones, to no avail though,
I got my test emails fine, but later on I got a problematic one,
configurations are identical, when I set up the one,
I check the other to set up, and I have also tinkered with the options
I suspect that the difference that you see might be in timing and not in where the messages are sent from. Aquamail's notifications are not different for different addresses. When an e-mail arrives from some other sender, - it is likely after some time since you've been using the phone. While e-mails from you arrive soon after you just switched off the screen. Right?
in both events I had my phone very close to me and checked at once, the lock screen notification should be there
Do you have some sort of battery optimizers running that might be killing your "Heads-up Notifications" the moment after it posts the notification?
no, I don't, I don't think they do work
In any case, what you are observing should not be related to Aquamail: the notifications are posted and stay as expected in the notifications bar. It is your notification app(s) and its interaction with the lockscreen.
I don't think Aquamail's log will show anything: Aquamail handed off the notifications to the system. What other apps might do (or not do) with those, - that's about those apps.
I disagree since, as I said from start, I didn't have any issues like this with any other app, i.e. the lock screen notification was always there, till I removed it, either from the lock screen by swiping it to the left or to the right, or removing it from the status bar, I think it's related to aquamail because I used another email app and I didn't have such problems, maybe I'll switch back to that one again if I don't find a solution
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it just happened again with the email-notification of a new message posted in aqua-mail forum (how ironic :D),
so I send the email to kmansoft
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I just send an email from outlook (desktop) to my yahoo and lock screen never switched on!!!
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Oh, man! You've created layers of notification apps, where they might be competing with each other, potentially creating conflicts and what's not.
absolutely not, everything is working fine, and everything is tested with another email app
I was using as my "basic" one, before switching to aquamail for the basic
Well, obviously not everything, or there wouldn't be this thread...
So, when you are saying that your "Lollipop Lockscreen Android L" (LLAL) doesn't work for Aquamail, is that before or after your excluded Aquamail from it?
after of course (and obviously..)
...
aquamail's behavior is the same when using it with LLAL, I tried that too,
and the results are the same, already mentioned
You seem to be contradicting yourself. From these two statements, I would conclude that it happened both before and after your excluded Aquamail from LLAL. Is this correct?
In other words, explicitly: Did you observe disappearance of the notifications with LLAL-only (i.e. without Heads-up Notifications) and Aquamail included?
Since you said you've manage get it working on one phone, and not the other one:
1. What did you do for that?
2. What is the difference in the configurations between the two?
I cleaned up cache and data in both the phones, to no avail though,
I got my test emails fine, but later on I got a problematic one,
configurations are identical, when I set up the one,
I check the other to set up, and I have also tinkered with the options
Sorry this passage confuses me: Is the problem fixed on one of the phones as you reported a few posts earlier? (or you discovered that it still shows the problem?)
If it is fixed, - do you know which action has fixed it?
I suspect that the difference that you see might be in timing and not in where the messages are sent from. Aquamail's notifications are not different for different addresses. When an e-mail arrives from some other sender, - it is likely after some time since you've been using the phone. While e-mails from you arrive soon after you just switched off the screen. Right?
in both events I had my phone very close to me and checked at once, the lock screen notification should be there
No, I don't mean how quickly you looked at it. Rather, I am asking how long time has passed between you switched off the screen previously and the notification arrived.
I am just trying to find what could be different between the situations with different messages.
In any case, what you are observing should not be related to Aquamail: the notifications are posted and stay as expected in the notifications bar. It is your notification app(s) and its interaction with the lockscreen.
I don't think Aquamail's log will show anything: Aquamail handed off the notifications to the system. What other apps might do (or not do) with those, - that's about those apps.
I disagree since, as I said from start, I didn't have any issues like this with any other app, i.e. the lock screen notification was always there, till I removed it, either from the lock screen by swiping it to the left or to the right, or removing it from the status bar, I think it's related to aquamail because I used another email app and I didn't have such problems, maybe I'll switch back to that one again if I don't find a solution
Let me verify explicitly once more: Do all the notifications from Aquamail in the status bar behave as expected?
I.e. the problem you are describing (quickly disappearing notifications) is only in the lock-screen of LLAL+"Heads-up Notifications".
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Well, obviously not everything, or there wouldn't be this thread...
correct... obviously, yes
You seem to be contradicting yourself. From these two statements, I would conclude that it happened both before and after your excluded Aquamail from LLAL. Is this correct?
In other words, explicitly: Did you observe disappearance of the notifications with LLAL-only (i.e. without Heads-up Notifications) and Aquamail included?
I thought it was working, but later on I encountered that behavior again..
so, in both scenarios: 1) LLAL only(no HU installed on phone) and 2) HU controlling the aquamail notification,
it doesn't work properly all the times
Sorry this passage confuses me: Is the problem fixed on one of the phones as you reported a few posts earlier? (or you discovered that it still shows the problem?)
If it is fixed, - do you know which action has fixed it?
unfortunately seems not, see above
No, I don't mean how quickly you looked at it. Rather, I am asking how long time has passed between you switched off the screen previously and the notification arrived.
I am just trying to find what could be different between the situations with different messages.
should be the same in all cases, my phone is in front of me all the time, no pocket or anything
Let me verify explicitly once more: Do all the notifications from Aquamail in the status bar behave as expected?
I.e. the problem you are describing (quickly disappearing notifications) is only in the lock-screen of LLAL+"Heads-up Notifications".
yes, status bar works fine all the times, the problem is that often they go away very very quickly or they don't show up at all!
(I just here the notification and the led flashes, but I don't see it on my lock screen either when the message arrives or if I unlock my phone a couple of seconds later)
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OK, we cleared out some confusions and ambiguities.
Let me verify explicitly once more: Do all the notifications from Aquamail in the status bar behave as expected?
I.e. the problem you are describing (quickly disappearing notifications) is only in the lock-screen of LLAL+"Heads-up Notifications".
yes, status bar works fine all the times, the problem is that often they go away very very quickly or they don't show up at all!
(I just here the notification and the led flashes, but I don't see it on my lock screen either when the message arrives or if I unlock my phone a couple of seconds later)
Hold on, hold on, let's not jump around.
"the problem is that often they go away very very quickly or they don't show up at all!" -- Is that about the lock screen or the status bar?
You just stated "status bar works fine all the times", but talk about disappearance in the same sentence.
Thus, explicitly:
The Aquamail message notifications in the status bar: do they stay until you clear them (as expected), or do they also disappear too quickly?
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"the problem is that often they go away very very quickly or they don't show up at all!" -- Is that about the lock screen or the status bar?
You just stated "status bar works fine all the times", but talk about disappearance in the same sentence.
Thus, explicitly:
The Aquamail message notifications in the status bar: do they stay until you clear them (as expected), or do they also disappear too quickly?
it's about the lock screen, it's always about the lock screen,
I have no problem whatsoever with the status bar,
they stay in the status bar until I clear them
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"the problem is that often they go away very very quickly or they don't show up at all!" -- Is that about the lock screen or the status bar?
You just stated "status bar works fine all the times", but talk about disappearance in the same sentence.
Thus, explicitly:
The Aquamail message notifications in the status bar: do they stay until you clear them (as expected), or do they also disappear too quickly?
it's about the lock screen, it's always about the lock screen,
I have no problem whatsoever with the status bar,
they stay in the status bar until I clear them
OK. Thanks for confirming this. (And thank you for your patience.)
Then, it means that Aquamail does not remove those notifications. If it did, the notifications in the status bar would have disappeared as well.
In this case Aquamail has no knowledge (nor it should) about your apps: LLAL, HU, or whatsoever.
Let me try to explain this via an analogy:
Aquamail brings a cat to the room (Android notifications system). You see the cat in the room with your own eyes through the video (via the status bar). Then, there is a surveillance system with cameras that watches the room and displays images of things in the room to the TV screen. (That's your LLAL or LLAL+HU.)
Your surveillance system may decide not to show some objects by switching off some cameras either completely (when you exclude certain app's notifications from LLAL) or shortly after showing those objects for a few seconds and switching to a different camera (for whatever internal reasons...) But even if your surveillance system doesn't show the cat on TV, as long as you can see the cat in the room (aka status bar), you cannot blame Aquamail for removing the cat from the room, because it didn't.
Aquamail has no control over or knowledge about the "surveillance system" of LLAL/HU.
And that's why I reiterate this statement:
I don't think Aquamail's log will show anything: Aquamail handed off the notifications to the system. What other apps might do (or not do) with those, - that's about those apps.
I am not the developer, and I don't know Aquamail code, but I think that this statement also stands:
In any case, what you are observing should not be related to Aquamail: the notifications are posted and stay as expected in the notifications bar. It is your notification app(s) and its interaction with the lockscreen.
There is a very slim chance about Aquamail's indirect involvement in that the type of notifications from Aquamail could be somehow different from those posted by other apps, and LLAL is not handling those notifications the same way.
While Kostya, Aquamail developer, might have some insights about that, the best course of resolving your problem would be to contact LLAL. Ask them why their app would remove a notification (some notifications, not all) from the screen lock while the notification remains in the status bar (this is important to stress to them).
Please report here what their response would be.
PS. In that analogy above, there is also a possibility of your surveillance system being sabotaged by someone interrupting the cables between the system and the TV display. That would be your other apps (battery, memory, performance, ... optimizers). You are confident that you don't have any of those, so, we are not digging that way.
PPS. When you compare the notifications that disappear from the screenlock prematurely vs. those that do not disappear from there, is there any correlation with whether those notifications are
(a) for a single message or for multiple messages. (e.g. it stays for a single message but disappears for multiple messages, or vice versa)
And if you have Push enabled:
(b) from PUSH or from the scheduled sync (i.e. from the folders for which Push is not enabled, e.g. "Sent")
PPPS. I remember Kostya mentioning that in case if you had a pin-based security enabled in Aquamail, the notifications would not show on the lock screen (or something like that). But that is not the case, - because some of the notifications from Aquamail do appear in the LLAL screenlock and stay as expected.
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actually I opened the log file and found this
MailStateWatcher Removed default notificaiton
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actually I opened the log file and found this
MailStateWatcher Removed default notificaiton
So what?
I don't know Aquamail's code, but I am ready to bet that this log entry corresponds to the normal operation, - when you cleared the notifications from the status bar. (That happens as a legitimate operation. Aquamail does remove its notifications once you cleared them by swiping away or by opening Aquamail.)
But it has no way to remove the notification exclusively from LLAL+HU without removing the notification from the status bar.
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I don't know Aquamail's code, but I am ready to bet that this log entry corresponds to the normal operation, - when you cleared the notifications from the status bar. (That happens as a legitimate operation. Aquamail does remove its notifications once you cleared them by swiping away or by opening Aquamail.)
But it has no way to remove the notification exclusively from LLAL+HU without removing the notification from the status bar.
doesn't those two statements contradict each other?
anyway, let's wait for kostya, since I got a crash trying to send an email just now, too
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another strange thing is that even though I can see the attached log file in sent item inside aquamail,
I cannot see it neither in my email client on my pc (thunderbird),
nor in the yahoo web browser,
this app is strange, very, very strange ???
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another strange thing is that even though I can see the attached log file in sent item inside aquamail,
I cannot see it neither in my email client on my pc (thunderbird),
nor in the yahoo web browser,
this app is strange, very, very strange ???
Nope, I'm using AquaMail since three years now, nothing strange with this app.
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another strange thing is that even though I can see the attached log file in sent item inside aquamail,
I cannot see it neither in my email client on my pc (thunderbird),
nor in the yahoo web browser,
this app is strange, very, very strange ???
How is your account configured in AquaMail?
If you are using IMAP or Exchange Web Services(EWS):
> Please try to' match' the 'Sent' folder from AquaMail with the specific server side 'Sent' folder.
Details how to proceed you will find in the App's FAQ-Site:
http://www.aqua-mail.com/?page_id=227
> search for "How do I access server side folders"
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I don't know Aquamail's code, but I am ready to bet that this log entry corresponds to the normal operation, - when you cleared the notifications from the status bar. (That happens as a legitimate operation. Aquamail does remove its notifications once you cleared them by swiping away or by opening Aquamail.)
But it has no way to remove the notification exclusively from LLAL+HU without removing the notification from the status bar.
doesn't those two statements contradict each other?
No, they don't. I don't know how particular methods, actions, etc are called (and how they would appear in the log). But I know sufficient information about both Aquamail and Android to understand how things work.
Even though I do not know all details of the nuclear fusion processes happening inside the Sun, I know that the Moon does not emit light of its own, despite being the brightest object in the night sky. Rather, that light is reflected.
another strange thing is that even though I can see the attached log file in sent item inside aquamail,
I cannot see it neither in my email client on my pc (thunderbird),
nor in the yahoo web browser,
this app is strange, very, very strange ???
In Thunderbird and Yahoo WebMail, you don't see the "sent" message or you see the message but without the attachment?
If the app crashed when you were sending that message, the message may not have been synchronized properly with the server. Over more than 3 years (maybe even more than 4) I've seen only 1 crash of Aquamail. You can send the crash log to Kostya (it was create automatically) - for further investigation of what might be going wrong with your Aquamail.
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imap
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imap
Therefore:
Please try to' match' the 'Sent' folder from AquaMail with the specific server side 'Sent' folder.
Details how to proceed you will find in the App's FAQ-Site:
http://www.aqua-mail.com/?page_id=227
> search for "How do I access server side folders"
Note:
You can check the current 'linked' server side folder:
Long press on "Sent" folder
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Please try to' match' the 'Sent' folder from AquaMail with the specific server side 'Sent' folder.
Mikeone:
It sounds like the OP might be seeing the message in Sent, but not the attachment (as opposed to not seeing the entire message in Sent). But that's why I asked to verify that.
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mapping is on, the problem is on the attachment, anyway I managed to send the log file using my previous email app finally
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so where's kman to analyze it?
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mapping is on, the problem is on the attachment, anyway I managed to send the log file using my previous email app finally
Thanks for clarifieing this problem.
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so where's kman to analyze it?
Kostya is the sole developer of the app and he will look into your log file as soon as his time allows.
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another strange thing is that even though I can see the attached log file in sent item inside aquamail,
I cannot see it neither in my email client on my pc (thunderbird),
nor in the yahoo web browser,
this app is strange, very, very strange ???
Debug logs are sent, but not uploaded to Drafts or Sent messages -- because the app may be writing to the debug log right at the same time.
Debug logs, debug logs, debug logs. Only, only, only.
A special case. Nothing is wrong, and nothing will be wrong with your messages.
( unless you often send AquaMail's debug logs to your friends and family )
Now, notifications.
The way Android notifications work is:
Android provides a way for apps to post "notifications" which (normally) go into the Android status bar and (since Android 5.0) also get copied to the lock screen.
Apps have no way to post or clear notifications just on the lock screen.
( there may be vendor-specific, i.e. Samsung / Huawei / LG / Sony specific functions to do that, with the emphasis on "may", but I'm not aware of any and AquaMail does not do this type of thing )
I repeat:
The only "place" into which Android apps post notifications is the status bar (and can contain enhancements for Android Wear smart watches, optional, these may be set by an app).
Lock screen notifications are "copies" of those "regular" status bar notifications and are managed by Android.
To the user, there are two "different" things, the status bar notification and then the lock screen notification. In terms of how Android apps work, there is only the status bar notification.
In other words, I have no idea about what's going on, esp. the lock screen notification disappearing.
I do believe that it's not an AquaMail issue and it's not "the app clearing the lock screen notification" at all.
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I have to inform everyone that
after switching to gmail account and having push enabled,
lock screen notifications work fine,
actually I enabled heads-up again (only for aqua, I have lollipop lock screen L for all the rest apps),
which enables me to delete emails-notifications from the lock screen, without unlocking the phone,
despite the fact that I'm in kit kat :) ;)