AquaMail Forum

English => How do I... => Topic started by: spacehog on June 24, 2014, 09:00:15 pm

Title: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: spacehog on June 24, 2014, 09:00:15 pm
How do I get rid off the new message count bubble on the Aqua icon? It's annoying.

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[ Kostya ] Fix for stuck counter released to Google Play as 1.4.0.30, please see for details:

http://www.aqua-mail.com/forum/index.php?topic=2548.0 (http://www.aqua-mail.com/forum/index.php?topic=2548.0)

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[ Kostya ] If it still gets stuck, there is a small app to reset the counter on the (main) web site's Downloads page

Title: Re: New Message Count Bubble
Post by: Kostya Vasilyev on June 24, 2014, 09:47:27 pm
Sorry, it never occurred to me that with so many people requesting this over time -- some would not like it.

I just added a setting to turn it off (under "Message notificaitons"), there will be an update in a day or two, in Play and here on the forum.
Title: Re: New Message Count Bubble
Post by: Kostya Vasilyev on June 24, 2014, 11:20:54 pm
Done, posted:

http://www.aqua-mail.com/forum/index.php?topic=2508.0
Title: Re: New Message Count Bubble
Post by: LM100 on June 26, 2014, 11:48:29 am
I have no bubble count on the Icon.  >:(

Im waiting for this a long time.

I have the latest version from Google play 1.4.0.10


Where are the settings to get the Count on the Icon?  :o


Lothar
Title: Re: New Message Count Bubble
Post by: pyler on June 26, 2014, 02:08:18 pm
You are using unsupported launcher.
Title: Re: New Message Count Bubble
Post by: LM100 on June 26, 2014, 03:16:04 pm
Shit, Samsung Stock Launcher  >:(
Title: Re: New Message Count Bubble
Post by: pyler on June 26, 2014, 05:17:58 pm
This is strange, this one is supported.

Go to Settings -> Message notifications -> Launcher counter icon (enable it if it is already disabled)
Title: Re: New Message Count Bubble
Post by: LM100 on June 26, 2014, 05:28:57 pm
This is strange, this one is supported.

Go to Settings -> Message notifications -> Launcher counter icon (enable it if it is already disabled)


I dont have this setting. (see attachment in german)
Is it brandnew?

I have the latest version from Google play 1.4.0.10 with a Samsung Galaxy S4 (Stock).

Lothar

Title: Re: New Message Count Bubble
Post by: Kostya Vasilyev on June 26, 2014, 07:01:49 pm
This setting was added in a development build, so far only posted on the forum (linked above).

I'm hoping to update Google Play tonight.
Title: Re: New Message Count Bubble
Post by: LM100 on June 27, 2014, 10:32:09 am
Google Play was updated, thank you.

Now, the settings are available and enabled. (screenshot)


But there ist NO "New Message Count Bubble" on the Icon of Samsung S4 Stock :-[


Andy idea?
Or a screenshot of the icon with bubble? would like to know how it looks.


Lothar
Title: Re: New Message Count Bubble
Post by: LM100 on June 27, 2014, 10:45:27 am
Have you received any new message meanwhile?

Lots of new mails.
Title: Re: New Message Count Bubble
Post by: Kostya Vasilyev on June 29, 2014, 01:48:23 am
The bubble looks like in the image below.

It will only show in the standard (TouchWiz) launcher -- or in Apex Launcher, Nova Launcher, Smart Launcher 2.

It will not show in e.g. GO Launcher.

The functions to push the counter are launcher specific, and in the case of manufacturer launchers, are not documented. I didn't have any trouble with it on my Galaxy S4, though. The screenshot is from a Note 3.

Now, to turn this off -- it's in settings under "message notifications", and the setting is labeled:

Startseitensymbol Zähler
Bei bestimmten Startseiten und Hersteller
Title: Re: New Message Count Bubble
Post by: lynnpromo on July 04, 2014, 12:18:19 pm
I think I have a different issue - my new message bubble counter is stuck on 3, even though I have no new messages.  This started today, installed new version yesterday.  Have compacted database and checked settings.

Samsung S5, touchwiz.
Title: Re: New Message Count Bubble
Post by: Kostya Vasilyev on July 05, 2014, 02:36:27 am
@lynn -- my apologies, a mistake on my part, it seemed to make sense at the time, but I didn't think it through and was wrong.

You can fix it in 15 seconds, though -- please see this topic:

http://www.aqua-mail.com/forum/index.php?topic=2538.msg10487#msg10487
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: soupdragon on July 06, 2014, 01:05:33 am
Hi

Love the App but we don't want to use the Launcher Icon Counter.
I have an Xperia T and with no tick in the box I don't have the counter however my wife has an s4 mini and the only way I could remove the notification counter was to tick the box.
Is that a bug or have I got something wrong somewhere?

Thanks              Tom
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: soupdragon on July 06, 2014, 02:11:52 am
Hi

I made the basic forum error of not reading other posts before posting myself  :(
Seems my wife had an unread mail when the app updated and the number stuck. After reading the mail and ticking the box to turn the number bubble thing on it cleared. She's turned it off again and even when new mails come through there's no number bubble on the icon.

Sorry to have jumped in feet first.

Tom
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: Kostya Vasilyev on July 06, 2014, 02:59:35 am
Yes, explicitly turning the setting off clears the launcher's side of things (by sending an unread of zero), so then it's up to the user to enable it or keep it disabled.

I won't be posting this new version to Google Play tonight, too tired, it will go out tomorrow, Sunday in my time zone.
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: Kostya Vasilyev on July 06, 2014, 11:08:14 pm
Fix for stuck counter released to Google Play as 1.4.0.30:

http://www.aqua-mail.com/forum/index.php?topic=2548.0
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: Epi on October 02, 2014, 05:54:28 pm
I want to turn it on!

But it doesn´t work. I resetted my phone, installed everything new. restored the Aquamail - Settings with TitaniumBackup. Everything fine, except my Icon. I want my message-Count back, please.

What´s wrong? Please see attached screenshot.



Thanks,
Epi
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: Kostya Vasilyev on October 02, 2014, 09:35:51 pm
This feature is intended for use by Samsung's own apps. When used in a third party app, it may not work.

If there comes a day when Samsung makes this official and supported, I'll treat such cases as a bug.

Until then --

If it doesn't work on a particular Samsung device / firmware flavor, well, just pretend it wasn't there in the first place.

Or switch to Nova, Apex, or Smart Launcher, where this is an officially supported feature.

Or use Aqua's message counter widget.
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: Kostya Vasilyev on November 24, 2014, 04:42:47 pm
I wrote a small app that tries to reset any "stuck" badges in TouchWiz.

I've posted it on the downloads page here (it's not in Google Play yet):

http://www.aqua-mail.com/?page_id=217

One user (our of one who tried) reported that it fixed the stuck badge on his Samsung phone.
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: MisterEd on August 11, 2015, 02:45:27 pm
Sorry to bump this old thread but can I assume there are **NO** unread message counters available on the Moto X (2013 version) running Lollipop 5.1 with stock launcher (and multiple Gmail accounts)?  I read the FAQ and can't seem to enable it so I  am assuming it's not compatible with this device.  Hoping I just missed it.

Edit:  to clarify.  Yes, the Widget works but it won't fit on the "dock" at the bottom of the screen because it is too large.
Title: Re: New Message Count Bubble - is it stuck? Want to turn it off? Answers here
Post by: pyler on August 11, 2015, 03:50:02 pm
Only some OEMs implemented support for "app badges/indicators" in their launchers. Motorola didn't do it, so you can't use it. You can install some different launcher which supports this feature.

As for widget issue, can you take screenshot and upload it here or send to Kostya directly? More chances he will be able to fix it.