Post by: Martin Kostov - Aqua Mail Support on June 22, 2023, 08:43:15 pm
Due to the increased risk of app piracy, we need to migrate Pro licenses issued outside of the Aqua Mail app to licenses issued within the app. Also maintaining only one app and having all of our users in one ecosystem helps us keep integrity and compatibility in the UX.
As a Pro user, you will not lose features you already use. To ensure lifetime access, a migration option will be available soon.
We can offer the following options for migration:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
2. Tap "Upgrade" to become a Premium subscriber.
We appreciate your understanding and cooperation during this transition.
Best regards,
The Aqua Mail Team
Post by: Stogie on June 23, 2023, 10:13:01 am
You already forced the people to pay 21.99€ for the pro licence unlocker (more than expensive enough) and now they will lose even the best features to force them to pay yearly.
This will result in a bad review bombing and i don´t think anyone will accept paying this.
Bye Aquamail!
Post by: geekdot on June 23, 2023, 11:51:31 am
For years I recommended Aqua Mail Pro to numerous friends and colleagues - this stopped today. Actually I told all of them to replace it.
A "generous" 9.99€ 1st year subscription? And 29.99/y after that year?!?! Are you F-ing serious? >:(
I hope this rip-off plan blows up in your hands!
Here's a "Bye Aquamail!" from me, too.
Post by: Iceman_jkh on June 23, 2023, 12:03:39 pm
My Google Play Review warned of this when the app was initially bought out. Now it will be updated to highlight this bullshit act by your company.
I'll also ensure that everyone I know moves away from AM (including those who were on any subscriptions).
F*ck you greedy c*nts.
You could have just kept things going for all those who supported you with lifetime licences at the start, and charged your new customers.
For others who read this and leave this sinking ship...a recommended replacement is FairEmail. Has a one time purchase. I haven't checked it myself yet, but anything is better than supporting this greedy, unethical bullshit.
Post by: Absthechatter on June 23, 2023, 01:35:34 pm
Post by: Martin Kostov - Aqua Mail Support on June 23, 2023, 06:50:05 pm
Please refer to the "edited" post!
More info soon!
Post by: sunking101 on June 23, 2023, 07:41:24 pm
Dear Aqua Mail users,
Please refer to the "edited" post!
More info soon!
Hi Martin,
Does this mean that when I change phones every 2 years and install the latest version of AquaMail that it will have no ads and I will be able to use multiple accounts? Please clarify. Thanks.
Post by: Martin Kostov - Aqua Mail Support on June 23, 2023, 08:29:10 pm
Dear Aqua Mail users,
Please refer to the "edited" post!
More info soon!
Hi Martin,
Does this mean that when I change phones every 2 years and install the latest version of AquaMail that it will have no ads and I will be able to use multiple accounts? Please clarify. Thanks.
Correct!
Post by: arf8 on June 23, 2023, 08:36:50 pm
Need clarification, the link you provided states there will be options for Pro users. It doesn't state Pro users will get the premium features.
Can you confirm here and now. That current Pro users will have all the premium features we currently use now?
Post by: arf8 on June 23, 2023, 08:38:01 pm
Need clarification, the link you provided states there will be options for Pro users. It doesn't state Pro users will get the premium features.
Can you confirm here and now. That current Pro users will have all the premium features we currently use now?
Post by: MickJ on June 23, 2023, 08:43:43 pm
Dear Aqua Mail Pro users,
Due to the increased risk of app piracy, we need to migrate Pro licenses issued outside of the Aqua Mail app to licenses issued within the app. Also maintaining only one app and having all of our users in one ecosystem helps us keep integrity and compatibility in the UX.
As a Pro user, you will not lose features you already use. To ensure lifetime access, a migration option will be available soon.
We can offer the following options for migration:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
2. Tap "Upgrade" to become a Premium subscriber.
We appreciate your understanding and cooperation during this transition.
Best regards,
The Aqua Mail Team
OK, now I am unsure about this, it may be my reading it incorrectly, but it would seem that it is fraught with issues especially steps:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
2. Tap "Upgrade" to become a Premium subscriber.
Are we being asked to become a premium subscriber and all the associated costs ?
The wording needs to be clarified and in simple unambiguous terms
Post by: arf8 on June 23, 2023, 08:45:53 pm
Post by: mkgtu on June 23, 2023, 09:12:14 pm
That is my interpretation based on the language used in the post. I can't see any other possible interpretation.
Post by: chris122380 on June 23, 2023, 09:43:23 pm
Post by: iainmann on June 23, 2023, 10:28:06 pm
This base will gradually and very naturally diminish over time but it's important that Aqua Mail continues to support these users and not turn them against the app they've been supporting and encouraging.
Post by: arf8 on June 23, 2023, 10:30:48 pm
It is fair to state moving forward from here on out the pro users get all the current existing premium features, and bug fixes to support the app for new OS. However, new features would be considered a premium and that would require subscription. Depending on how they structure the code and how organized they are it is possible with little fanfare. Does this suck for the Pro users who expect indefinite features and support sure, but the reality is if you want AM to continue to develop and hire competent developers they need to pay them and the Pro users mindset of its all or nothing needs to change.
Candor and honesty goes a long way, nothing they do here will stop piracy, unless they employ a completely different architecture to how the app is used and there is significant downsides with that approach which is why most companies don't go down that rabbit hole. Snap the line now and move forward, everyone will be upset but it is the most fair way to keep the app alive long term.
Post by: chris122380 on June 23, 2023, 10:54:40 pm
This has nothing to do with piracy, the code base is the same and the license check is what gives access to those features. This is about money to fund future development and features which is fair. If they are just a little more candid about the intentions it will go a long way.
It is fair to state moving forward from here on out the pro users get all the current existing premium features, and bug fixes to support the app for new OS. However, new features would be considered a premium and that would require subscription. Depending on how they structure the code and how organized they are it is possible with little fanfare. Does this suck for the Pro users who expect indefinite features and support sure, but the reality is if you want AM to continue to develop and hire competent developers they need to pay them and the Pro users mindset of its all or nothing needs to change.
Candor and honesty goes a long way, nothing they do here will stop piracy, unless they employ a completely different architecture to how the app is used and there is significant downsides with that approach which is why most companies don't go down that rabbit hole. Snap the line now and move forward, everyone will be upset but it is the most fair way to keep the app alive long term.
I still feel that they should grandfather in their loyal customers who have pro-licenses to a lifetime premium. I have no problem if they want to charge a premium subscription to new customers to help fund their future but it's a stab in the back to do it to us.
Post by: iainmann on June 23, 2023, 11:03:11 pm
Just transfer us Pro users over to a lifetime Premium. It'll show generosity of spirit and probably keep most of us supporting and promoting you. That way you keep us happy and you'll get the new subscriptions from people we point in your direction.
Post by: arf8 on June 23, 2023, 11:19:27 pm
Companies have to make money to stay afloat and hire competent developers. Have you tried to work with single point of failure open source developer long term?
Sure this upsets you as a Pro user like myself, but you have to put yourself in their shoes and look at the long term implications of not doing this. $30 for a year doesn't even pay for a developer for 1 hour. This is a business not a hobby for the folks keeping AM relevant.
Post by: iainmann on June 24, 2023, 12:57:46 am
Bad PR = Make current users unhappy for short-term gain....they will spread the word.
Post by: arf8 on June 24, 2023, 01:32:53 am
Reality is they need to compromise and they have all the control. Pissed off users will just move on and that status quo will continue until something better and free becomes available.
Post by: Iceman_jkh on June 24, 2023, 03:31:45 am
Dear Aqua Mail Pro users,That's nonsense, but OK. Therefore, by streamlining to only having a single Aquamail app to develop and maintain, the product *should* be better, more secure (and less piracy) and more easily managed by your company. This also means that we (the lifetime licence paid customers) *should* receive a better experience overall and have done you (Aquamail) a favour by agreeing to moving to this consolidate application/development path.
Due to the increased risk of app piracy, we need to migrate Pro licenses issued outside of the Aqua Mail app to licenses issued within the app. Also maintaining only one app and having all of our users in one ecosystem helps us keep integrity and compatibility in the UX.
Sounds like everyone benefits.
As a Pro user, you will not lose features you already use. To ensure lifetime access, a migration option will be available soon.Good. You should not be removing ANYTHING that was paid for under your lifetime licence agreement NOR the licence agreement of people who purchased before MobiSystems acquired Aquamail.
We can offer the following options for migration:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
And what was paid for, was lifetime access to AM and all its functionality, including updates, upgrade and new features.
There is NO cost to your company to retain the current LIFETIME LICENCE customers who already paid.
This is already a false 'opportunity cost' - It's clear from these forums that none of the lifetime users will be 'uprgading' to your paid subscription nonsense, when they are already perfectly entitled to all new aquamail features for no additional cost, and as stated, it costs you (Mobisystems/AM) nothing to bring these customers into your updated app development. Again, YOU chose to consolidate your app development (for debatable reasons IMO)... not the customer.
2. Tap "Upgrade" to become a Premium subscriber.
WTF would any lifetime licence owner need that?!?! They already are entitled to full access to all current and future functionality of the app, unless of course, AM decides to reneg on its licence (with PAID customers!!!) and therefore should refund all those users!
AM is perfectly entitled to change their future licences and products etc, however you are NOT entitled to changes these after the fact, on customers who have already paid for a product (which was always an ongoing service - so don't suggest "a lifetime licence is only for a few years..blah blah blah").
I (and likely others) would be fine to have our lifetime licence imported inside the app for (as you claim) antipiracy purposes. However, don't attempt to deceive customers that there is (also) a need to charge monthly/periodic subscription for this new app.
YOU have changed the situation to better protect your future earning (and that's OK, where it pertains to future (potential) customers), but none of your lifetime customers asked/needed for that functionality, and therefore, DO NOT attempt to change us any additional money for that!
Solution: Create 1 migration option "Import Lifetime Licence" - giving full access to all current and future updates, upgrades and functionality..and be done with it!
You will likely retain all current lifetime paid customers (who, until now, probably praised and promoted AM as one of the best email apps) and lose no money or potential earinings (as most lifetime members were leaving AM and going elsewhere (eg: FairEmail) and are now absolutely rubbishing/review bombing your product, leading to a real (not potential) loss of future earning.
Post by: Mick5150 on June 24, 2023, 03:49:58 am
Don't be naive, a dozen upset pro users can't impact a small company like this. Perhaps less than 1% of their user are on this forum and their overall Google play rating has not tanked with upset users including myself who gave them 1 star.
Reality is they need to compromise and they have all the control. Pissed off users will just move on and that status quo will continue until something better and free becomes available.
I'm with you on this one. I get the frustration, just as you've pointed out. However if they want to stay relevant and grow, moving to this model makes sense.
Could they have given lifetime free premium to all current pro users? Sure. That dilutes the changes model for growth even more. It doesn't make sense to do.
Originally I was pissed when I saw the update notification in the app. I thought they were going straight subscription, and the $20 or so I spent (between pro and font package) was toast. THAT would have been fucked up. THAT would be worthy of all the anger I've seen. And sadly? That also would have completely been their right to do.
But they didn't do that. Could they have worded the change better? You better believe it. Messaging was mixed and caused undue stress. I'm consistently amazed at the hate I see spewing from a select few on this forum whenever I dip my toes in. I would bet (as you pointed out also) that the knee jerk reaction and anger from this select group is minimal in the grand scheme of things.
Post by: arf8 on June 24, 2023, 04:48:14 am
I'm still waiting to get a clear answer from Martin and company if all the Premium features now are included in the Pro lisence and moving forward any new features would be Premium. If they renege on this it will not bode well for them.
Premium moving forward post today would make sense and allow them to continue to develop and sustain AM in the long run. Let's see what they decide.
Post by: chris122380 on June 24, 2023, 05:50:07 am
Post by: arf8 on June 24, 2023, 07:42:45 am
Post by: eheartshine on June 24, 2023, 12:57:30 pm
Post by: zuku on June 24, 2023, 02:41:09 pm
Post by: p50kombi on June 24, 2023, 05:01:28 pm
Post by: arf8 on June 24, 2023, 05:58:55 pm
There still has not been clarification about the statement that we "will not lose access to features you already use". What about everything in the column labeled "pro" that's unchecked? Email backups, moving emails between folders, priority notifications, downloading emails as .eml files? I use these now, but according to the table that AM has put out I will no longer have access. Why even bother with the table if the statement is true? The feature sets should be exactly the same right now and only be changed to reflect new features being added in the future.
A formal statement from AM would be good, from the latest version this is what I'm suspecting is to be true.
Post by: chris122380 on June 24, 2023, 06:48:44 pm
There still has not been clarification about the statement that we "will not lose access to features you already use". What about everything in the column labeled "pro" that's unchecked? Email backups, moving emails between folders, priority notifications, downloading emails as .eml files? I use these now, but according to the table that AM has put out I will no longer have access. Why even bother with the table if the statement is true? The feature sets should be exactly the same right now and only be changed to reflect new features being added in the future.
A formal statement from AM would be good, from the latest version this is what I'm suspecting is to be true.
I said this in the other post but I think it's probably worth repeating here (made some slight changes).
It looks like it has changed about 3 times in the last few days. Makes me wonder if the unsubscribe feature might be part of something they have to subscribe to (or a Aqua Mail server side implementation). I never use the unsubscribe features as I'd rather click unsubscribe over an automated system I can't tell or know exactly what it's doing. Plus many of those services make me wonder if they're spying on our inbox and making more money by selling our metadata. This is one reason why I am highly suspicious of email subscription services. Paying for a product who is already collecting and selling your data to make even more money off of ya (not to say that my email provider isn't already doing it).
Post by: arf8 on June 24, 2023, 09:38:53 pm
Sad they don't come out with a clear message and we have to read between the lines. The comms on this has been nothing short of a failure. Who ever runs their PR department needs to take training and provide clear and concise message to avoid the confusion they have caused. The silence in itself is palpable.
Post by: DynaBMan on June 25, 2023, 12:12:54 am
Sent from my SM-S908U using Tapatalk
Post by: Wissertje on June 25, 2023, 12:14:03 pm
I really, really hope they allow those of us who have been pro users to keep using the features we have now. One of my must have features is the ability to have the app automatically shrink images that I email. With my work, it is a must-have. Aqua Mail and Outlook are the only two email apps that I am aware of that will do that. And Outlook pails in comparison to Aqua Mail.Fairemail also has this option. The lack of communication decided me to stay whit Fairemail, that also cares about my privacy.
Sent from my SM-S908U using Tapatalk
Post by: renek11 on June 25, 2023, 07:51:50 pm
I trust that everything will be handled to our complete satisfaction.
I just wanted to ask who is now translating the app into other languages? I used to be involved in the translation into Czech.
Post by: arf8 on June 25, 2023, 07:58:39 pm
They're silence and lack of communication is beyond poor at this point. It's not like they are not monitoring what's going on here. Nor is it too much to ask for them to clarify users questions.
Post by: chris122380 on June 25, 2023, 08:19:48 pm
You are not a spokesman for AM. Just a few days ago there were willing to scrub all the current features out of the pro version, they reneged their poor decision after people like us complained.
They're silence and lack of communication is beyond poor at this point. It's not like they are not monitoring what's going on here. Nor is it too much to ask for them to clarify users questions.
The current silence is likely do to them now having to re-evaluate what they are planning to do and that likely takes multiple individuals. I suspect they are surprised by the reaction of there users (even though they shouldn't be) and are now having to rethink what they are doing with the information they have gotten from the community and the Play Store (it's dropped about a half star or more rating and looks to be continuing to drop).
Post by: arf8 on June 25, 2023, 09:01:27 pm
Post by: renek11 on June 26, 2023, 10:18:21 am
Of course, I also disagree with the initial statement, but everything will show when the new rules come out in the application. I'm certainly not going to pay for something I've already paid for. I want to use the app with all the premium features.
I trust that we will be satisfied.
Post by: Pete6 on June 26, 2023, 11:31:14 pm
Yes, AM is a great app but, I have already paid once. If I had known the dev was going to demand $289.99 per year, I would not even have paid that. It is just a phone app.
My summary: No, No and NO again.
Dear Aqua Mail Pro users,
Due to the increased risk of app piracy, we need to migrate Pro licenses issued outside of the Aqua Mail app to licenses issued within the app. Also maintaining only one app and having all of our users in one ecosystem helps us keep integrity and compatibility in the UX.
As a Pro user, you will not lose features you already use. To ensure lifetime access, a migration option will be available soon.
We can offer the following options for migration:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
2. Tap "Upgrade" to become a Premium subscriber.
We appreciate your understanding and cooperation during this transition.
Best regards,
The Aqua Mail Team
OK, now I am unsure about this, it may be my reading it incorrectly, but it would seem that it is fraught with issues especially steps:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
2. Tap "Upgrade" to become a Premium subscriber.
Are we being asked to become a premium subscriber and all the associated costs ?
The wording needs to be clarified and in simple unambiguous terms
Post by: Martin Kostov - Aqua Mail Support on June 27, 2023, 11:53:41 am
We would like to extend our sincerest apologies and provide some clarification regarding recent developments.
Starting from September 30th, we will no longer update the "Pro Unlocker" as part of our proactive measures against piracy. The Pro Unlocker was being sold as a separate APK and is an old method for purchasing in Google Play from the time when in-app purchases were still not popular. Currently, there are 2 existing Apps - Aqua Mail and Aqua Mail Pro Unlocker. We aim to drop out the Pro Unlocker App, so we can only maintain the Aqua Mail App. Therefore you will be reissued a Pro license in the Aqua Mail App. So this will make the UX even better for our Pro users and they won't need to download and use two APKs.
We will be introducing a migration to which users with the Unlocker, including the "PAYPRO" license and those using codes, will be migrated.
Migrated "PRO" users (This will not be a subscription plan) will retain access to the features they used in Aqua Mail. They will receive regular updates including compatibility and security improvements, except for newly introduced features like "Unsubscribe" and others that will be exclusive to "Premium". It's important to note that subscribing to the "Premium" is not mandatory for "PRO" users, it's only optional.
We are striving to make the transition as smooth and convenient as possible for everyone. Further instructions will be provided to guide you through this process.
We truly appreciate your feedback and support.
Regards,
The Aqua Mail Team
Post by: chris122380 on June 27, 2023, 03:49:08 pm
Hi everyone,
We would like to extend our sincerest apologies and provide some clarification regarding recent developments.
Starting from September 30th, we will no longer update the "Pro Unlocker" as part of our proactive measures against piracy. The Pro Unlocker was being sold as a separate APK and is an old method for purchasing in Google Play from the time when in-app purchases were still not popular. Currently, there are 2 existing Apps - Aqua Mail and Aqua Mail Pro Unlocker. We aim to drop out the Pro Unlocker App, so we can only maintain the Aqua Mail App. Therefore you will be reissued a Pro license in the Aqua Mail App. So this will make the UX even better for our Pro users and they won't need to download and use two APKs.
We will be introducing a migration to which users with the Unlocker, including the "PAYPRO" license and those using codes, will be migrated.
Migrated "PRO" users (This will not be a subscription plan) will retain access to the features they used in Aqua Mail. They will receive regular updates including compatibility and security improvements, except for newly introduced features like "Unsubscribe" and others that will be exclusive to "Premium". It's important to note that subscribing to the "Premium" is not mandatory for "PRO" users, it's only optional.
We are striving to make the transition as smooth and convenient as possible for everyone. Further instructions will be provided to guide you through this process.
We truly appreciate your feedback and support.
Regards,
The Aqua Mail Team
Why premium features at all? Why not premium for new users and just update Pro users to lifetime premium? Will some new features be available to both Pro and premium users or will all new features be premium only?
Post by: tommyt on June 27, 2023, 07:01:30 pm
Post by: arf8 on June 27, 2023, 09:32:06 pm
AM developers should know of all people, this is not related to piracy as the primary factor. The Unlocker app is not required at all, you know this! So stop peddling piracy as the justification, this has to do with funding, pure and simple.
The lack of candor is a bit disgusting in my opinion.
The proposal seemed fair to me to snap the line in the sand with the "Unsubscribe" feature moving to Premium to help fund development of the app. However, since AM is so adamant this has to do with Piracy, and not related to funding, I'm going to advocate what Chris and others are suggesting to make the Pro users Premium users moving forward. Since this is about Piracy as AM is peddling, making Pro users Premium users should have no impact to piracy concerns moving forward.
@tommyt - there is simple license checks within the app code and google play that can handle all this in the background. nothing extraordinary if it is implemented properly.
Post by: iainmann on June 28, 2023, 04:25:49 am
Dear Aqua Mail Pro users,That's nonsense, but OK. Therefore, by streamlining to only having a single Aquamail app to develop and maintain, the product *should* be better, more secure (and less piracy) and more easily managed by your company. This also means that we (the lifetime licence paid customers) *should* receive a better experience overall and have done you (Aquamail) a favour by agreeing to moving to this consolidate application/development path.
Due to the increased risk of app piracy, we need to migrate Pro licenses issued outside of the Aqua Mail app to licenses issued within the app. Also maintaining only one app and having all of our users in one ecosystem helps us keep integrity and compatibility in the UX.
Sounds like everyone benefits.As a Pro user, you will not lose features you already use. To ensure lifetime access, a migration option will be available soon.Good. You should not be removing ANYTHING that was paid for under your lifetime licence agreement NOR the licence agreement of people who purchased before MobiSystems acquired Aquamail.
We can offer the following options for migration:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
And what was paid for, was lifetime access to AM and all its functionality, including updates, upgrade and new features.
There is NO cost to your company to retain the current LIFETIME LICENCE customers who already paid.
This is already a false 'opportunity cost' - It's clear from these forums that none of the lifetime users will be 'uprgading' to your paid subscription nonsense, when they are already perfectly entitled to all new aquamail features for no additional cost, and as stated, it costs you (Mobisystems/AM) nothing to bring these customers into your updated app development. Again, YOU chose to consolidate your app development (for debatable reasons IMO)... not the customer.
2. Tap "Upgrade" to become a Premium subscriber.
WTF would any lifetime licence owner need that?!?! They already are entitled to full access to all current and future functionality of the app, unless of course, AM decides to reneg on its licence (with PAID customers!!!) and therefore should refund all those users!
AM is perfectly entitled to change their future licences and products etc, however you are NOT entitled to changes these after the fact, on customers who have already paid for a product (which was always an ongoing service - so don't suggest "a lifetime licence is only for a few years..blah blah blah").
I (and likely others) would be fine to have our lifetime licence imported inside the app for (as you claim) antipiracy purposes. However, don't attempt to deceive customers that there is (also) a need to charge monthly/periodic subscription for this new app.
YOU have changed the situation to better protect your future earning (and that's OK, where it pertains to future (potential) customers), but none of your lifetime customers asked/needed for that functionality, and therefore, DO NOT attempt to change us any additional money for that!
Solution: Create 1 migration option "Import Lifetime Licence" - giving full access to all current and future updates, upgrades and functionality..and be done with it!
You will likely retain all current lifetime paid customers (who, until now, probably praised and promoted AM as one of the best email apps) and lose no money or potential earinings (as most lifetime members were leaving AM and going elsewhere (eg: FairEmail) and are now absolutely rubbishing/review bombing your product, leading to a real (not potential) loss of future earning.
Totally agree.
Post by: iainmann on June 28, 2023, 04:41:37 am
Our intention buying the one-fee licence was to support Aqua Mail for ever. Now, we're being told that is not happening but we'll be allowed to drift in what will be a half developed app.
Your respect and care for your early adopters is nil. Stick us in with Premium Features (they're just the features we expected to get with our licence) and have some respect for your supporters.
Post by: Michael Maslarov, Aqua Mail on June 28, 2023, 12:31:27 pm
I'm the biggest critic of AM when they make poor decisions, in this case I can see the justification for doing this if they give us all the current premium features and continue to provide OS stability/security/bug fixes.
Companies have to make money to stay afloat and hire competent developers. Have you tried to work with single point of failure open source developer long term?
Sure this upsets you as a Pro user like myself, but you have to put yourself in their shoes and look at the long term implications of not doing this. $30 for a year doesn't even pay for a developer for 1 hour. This is a business not a hobby for the folks keeping AM relevant.
Hi arf8,
you are absolutely right about the funding of the business and I am quoting your message. The problem with the communication for the last week is that we are trying to address multiple actions that we are taking and it's a bit challenging to convey the message simply and easy to understand from everyone. Together with going away from the Pro Unlocker, aside from trying to limit some piracy risks, we are also looking forward to making a sustainable business model for Aqua Mail so that we can keep evolving and developing the app. We recently introduced an iOS version and many other things are in the pipeline.
As we said before, users with Pro will get the updates as you mentioned and keep the current pro features. They don't need to stay with an old version, as it is better to get the updates that come with the free version.
Post by: eheartshine on June 28, 2023, 02:06:11 pm
It is obvious that AM is back-pedaling to avoid bad reviews and PR, and we need some way to be sure that these concessions stay the way they are and not regress back to the earlier missing feature list.
A simple post of, "we heard you, and we've changed the feature list accordingly, here it is in text:" would do wonders to improve the general opinion here.
Post by: arcyd on June 28, 2023, 02:45:15 pm
I understand that you need a subscription based payment scheme in order to keep the app up to date but:
1. Don't alienate your long time users and best advocates (I think you have already taken steps to correct this).
2. Please consider a sensible price! 30 dollars per year is not even close to a sensible price as long as you don't want your app to be considered as a luxury item!
Post by: arf8 on June 28, 2023, 07:53:31 pm
I'm the biggest critic of AM when they make poor decisions, in this case I can see the justification for doing this if they give us all the current premium features and continue to provide OS stability/security/bug fixes.
Companies have to make money to stay afloat and hire competent developers. Have you tried to work with single point of failure open source developer long term?
Sure this upsets you as a Pro user like myself, but you have to put yourself in their shoes and look at the long term implications of not doing this. $30 for a year doesn't even pay for a developer for 1 hour. This is a business not a hobby for the folks keeping AM relevant.
Hi arf8,
you are absolutely right about the funding of the business and I am quoting your message. The problem with the communication for the last week is that we are trying to address multiple actions that we are taking and it's a bit challenging to convey the message simply and easy to understand from everyone. Together with going away from the Pro Unlocker, aside from trying to limit some piracy risks, we are also looking forward to making a sustainable business model for Aqua Mail so that we can keep evolving and developing the app. We recently introduced an iOS version and many other things are in the pipeline.
As we said before, users with Pro will get the updates as you mentioned and keep the current pro features. They don't need to stay with an old version, as it is better to get the updates that come with the free version.
This is the first honest comms from AM. Why it took this long is beyond me.
I don't falter the decision, but the lack of candor needs to stop. AM will garner more user understanding and support of this decision if it's not obfuscated with piracy nonsense. Transparency goes a long way with educated people.
Post by: fidorulz on June 29, 2023, 10:20:49 pm
Unless pro features we have now become standard for free users in the future then there would be one app tree for grandfathered customers and one for subscribers?
If that's the case then you will be giving yourself more work unless I'm wrong
Simplest way would be to provide a lifetime subscription option for existing pro users free of cost attached to the email used for the account linked to the purchase
As for making revenue I fully understand the need but the current price structure seems pretty high considering the competition out their with email apps.
Was there consideration in offering an ad supported version?
Post by: chris122380 on June 29, 2023, 10:47:14 pm
As I see it grandfathering existing users with current features but allowing app updates (without new features) is fine but wouldn't that mean you would have to maintain 2 versions of the app?
Unless pro features we have now become standard for free users in the future then there would be one app tree for grandfathered customers and one for subscribers?
If that's the case then you will be giving yourself more work unless I'm wrong
Simplest way would be to provide a lifetime subscription option for existing pro users free of cost attached to the email used for the account linked to the purchase
As for making revenue I fully understand the need but the current price structure seems pretty high considering the competition out their with email apps.
Was there consideration in offering an ad supported version?
I 100% agree with this comment and has been what I have been saying from the beginning. It looks like Aqua Mail is making more undo work for themselves by getting rid of two apps but now having two plans. Grandfather Pro users as premium users and have one plan. Need to use the kiss (keep it simple stupid) principal.
Post by: Thomas on June 30, 2023, 04:30:53 am
This company is so going down with it's ratings on Google Play store. AM is 3.2 points. With the original developer 4.6 and higher. That says it all.
I think my lawyer likes companies like this one.
Sent from my SM-T870 using Tapatalk
Post by: fidorulz on June 30, 2023, 04:37:36 am
So in other words... , going Pro we will stay on the actual feature list of AM but won't get new ones. That's simply fraud.
This company is so going down with it's ratings on Google Play store. AM is 3.2 points. With the original developer 4.6 and higher. That says it all.
I think my lawyer likes companies like this one.
Sent from my SM-T870 using Tapatalk
It's not fraud. You got a fully functional product and it still will work as it is currently.
Adding features in future versions isn't fraud much like upgrading your iPhone to get more features isn't fraud either.
Post by: chris122380 on June 30, 2023, 08:44:37 am
So in other words... , going Pro we will stay on the actual feature list of AM but won't get new ones. That's simply fraud.
This company is so going down with it's ratings on Google Play store. AM is 3.2 points. With the original developer 4.6 and higher. That says it all.
I think my lawyer likes companies like this one.
Sent from my SM-T870 using Tapatalk
It's not fraud. You got a fully functional product and it still will work as it is currently.
Adding features in future versions isn't fraud much like upgrading your iPhone to get more features isn't fraud either.
The iPhone analogy is not a good analogy you still get updates, security patches, and many of the new features (unless hardware specific). You're not charged a yearly fee equal to the cost of the phone or more to get those updates and features which is exactly what Aqua Mail is doing (unless you buy a new phone each year which you're not required to do but in this case Aqua Mail is making you do so). In the case of Apple you're paying for the phone once and getting support for 5 years in the case of Aqua Mails recent change you would have had to have paid for the phone each year for 5 years to get the maximum support (Apple supports there devices with updates for 5 years). So in this analogy if you were to buy an iPhone 14 from Apple and use it for 5 years it would cost you $799 but if you were to buy it from Aqua Mail and use it for 5 years it would cost you $3,995. This is the reason why customers are so upset: they're being required to spend the cost of a pro license or more a year to keep current with a product they were promised would stay current when they purchased it.
Post by: Wissertje on June 30, 2023, 11:06:42 am
But what do you want. A new topic has been created for 5 days from someone who wants support. That guy doesn't even get a response here on a support forum. The Playstore responds with standard copy/paste messages.
When these guys took over aquamail, they knew there were Pro users with Unlocker app (and how many). Then you shouldn't cry that those same people no longer make money. I think it's pure scam the way they use it. The Pro unlocker app removed the limitation that the free app had. While now the Pro users are limited.
And then they want the grand prize for this app? I think someone is ready for a new Tesla or something?
While typing I don't really understand why I'm posting this, because I don't get a response to it anyway. I think all they hope is for the storm to lies down.
Post by: MickJ on June 30, 2023, 05:49:23 pm
It is quite plain from the comments on here and on Google Play Store, that AM have made a marketing blunder when it came to pitching their product at the existing long term pro supporters of AM.
Even subsequent messages from AM, are still not comforting for pro users, having to wait on finally what and what will not occur, when they have paid for a lifetime licence.
The AM score on Google Play is dropping, and that will not be comforting to AM, especially when the comments and negativity are coming from long term supporters and users of the product. This will have new users considering if AM is the product for them.
AM could address the negativity and frustration felt by simply agreeing to convert all existing pro users to a no cost lifetime Premium licence.
That in one stroke AM could restore the good will, have the negative comments on Google Play edited and turned to positive ones and give comfort to pro users that they will not be put in this situation again sometime in the future. Plus a single system to maintain
Post by: arf8 on June 30, 2023, 10:56:40 pm
I'm the biggest critic of AM when they make poor decisions, in this case I can see the justification for doing this if they give us all the current premium features and continue to provide OS stability/security/bug fixes.
Companies have to make money to stay afloat and hire competent developers. Have you tried to work with single point of failure open source developer long term?
Sure this upsets you as a Pro user like myself, but you have to put yourself in their shoes and look at the long term implications of not doing this. $30 for a year doesn't even pay for a developer for 1 hour. This is a business not a hobby for the folks keeping AM relevant.
Hi arf8,
you are absolutely right about the funding of the business and I am quoting your message. The problem with the communication for the last week is that we are trying to address multiple actions that we are taking and it's a bit challenging to convey the message simply and easy to understand from everyone. Together with going away from the Pro Unlocker, aside from trying to limit some piracy risks, we are also looking forward to making a sustainable business model for Aqua Mail so that we can keep evolving and developing the app. We recently introduced an iOS version and many other things are in the pipeline.
As we said before, users with Pro will get the updates as you mentioned and keep the current pro features. They don't need to stay with an old version, as it is better to get the updates that come with the free version.
Why on earth would you have Martin reply to my email inquiry with a canned message about piracy?
The lack of candor just earned AM an appropriate review on Play after I deleted my initial review.
Until the AM marketing team gets their act straight you will not have much support!
Post by: chris122380 on June 30, 2023, 11:37:17 pm
I'm the biggest critic of AM when they make poor decisions, in this case I can see the justification for doing this if they give us all the current premium features and continue to provide OS stability/security/bug fixes.
Companies have to make money to stay afloat and hire competent developers. Have you tried to work with single point of failure open source developer long term?
Sure this upsets you as a Pro user like myself, but you have to put yourself in their shoes and look at the long term implications of not doing this. $30 for a year doesn't even pay for a developer for 1 hour. This is a business not a hobby for the folks keeping AM relevant.
Hi arf8,
you are absolutely right about the funding of the business and I am quoting your message. The problem with the communication for the last week is that we are trying to address multiple actions that we are taking and it's a bit challenging to convey the message simply and easy to understand from everyone. Together with going away from the Pro Unlocker, aside from trying to limit some piracy risks, we are also looking forward to making a sustainable business model for Aqua Mail so that we can keep evolving and developing the app. We recently introduced an iOS version and many other things are in the pipeline.
As we said before, users with Pro will get the updates as you mentioned and keep the current pro features. They don't need to stay with an old version, as it is better to get the updates that come with the free version.
I have a couple suggestions to this canned response.
1. Remove the pro unlocker and move existing users to lifetime premium.
2. Piracy risks, You're in the software industry what did you expect.
3. If you need a financial model for developing the app then charge for support not for the app. Use the forum for basic communications and basic support. Charge a subscription service for premium support (Email, phone support, or for in-depth step-by-step instructions).
4. Android users on Aqua Mail paid a one-time fee for Pro features they did not pay to be later on moved to a premium subscription model.
5. Since Aqua Mail is new to iOS why not charge the subscription for the iOS app rather than screwing existing Android customers?
6. Poor PR is hurting the company and ratings on the Play Store have been plummeting. If you don't fix this fast it's going to hurt more than just your pocketbook and it will do so for a long time. If you would fix this quickly and effectively to make everyone happy it will actually bring in business and money in the long term and not harm your business but the longer you take the bigger the hurt to your bottom line is going to be.
Post by: mauiglide on July 01, 2023, 12:08:30 pm
Sent from my SM-S918U1 using Tapatalk
Post by: renek11 on July 01, 2023, 12:24:36 pm
Bye Aqua Mail. Migrated all my email accounts to the stock Samsung email app and all is well. A hui ho.Congratulations.
Sent from my SM-S918U1 using Tapatalk
You finally have an email client that works for you.
Post by: Justin on July 01, 2023, 05:02:15 pm
Bye Aqua Mail. Migrated all my email accounts to the stock Samsung email app and all is well. A hui ho.Can understand that you are concerned.
But be aware that in Samsung mail app you will have less features than in current AquaMail Pro.
Post by: magus21 on July 01, 2023, 05:26:23 pm
Also I would like to say this I think it is a dangerous thing to edit our reviews at this point to reflect anything other than one star. As my grandfather used to say talk is cheap and until Aquamail was to deliver upon a new license that made us all happy then I think when we change our review to four or five stars on the promise of something better then we are being foolish and playing into their hands. I think everyone should keep their review in Play Store at one star and that new people who are unhappy and want to comment should also rate them one star. We all agree that we love the program and it is great but the one star is for the poor attitude communication and the breaking of a contract that we all purchased many of us years ago. In a case like this you have to hold the offending party's feet to the fire to get them to do the right thing because it's obvious from their first response that they had no intention of doing the right thing and in reality are still not offering us what we should have which is a lifetime premium license!
Post by: Justin on July 01, 2023, 05:36:25 pm
I bought my Pro license in 2013 and when I purchased it the agreement was that for life I would get all future updates improvements and features for the program.
That's not true, for any app.
When you purchase an app as one-time-purchase, you buy the existing features. Of course you hope that the app will be maintained. But there is never a promise about that.
I don't like it, but it's ok to develop new features only for new payments. (I would have paid 30 € as a one-time-purchase, but not subscription).
And it's not ok to cut features. As it seems to be actually, this will not happen for pro users. THAT is a promise by AquaMail team. We will see what will happen and how it will happen.
Post by: magus21 on July 01, 2023, 05:53:27 pm
I bought my Pro license in 2013 and when I purchased it the agreement was that for life I would get all future updates improvements and features for the program.
That's not true, for any app.
When you purchase an app as one-time-purchase, you buy the existing features. Of course you hope that the app will be maintained. But there is never a promise about that.
I don't like it, but it's ok to develop new features only for new payments. (I would have paid 30 € as a one-time-purchase, but not subscription).
And it's not ok to cut features. As it seems to be actually, this will not happen for pro users. THAT is a promise by AquaMail team. We will see what will happen and how it will happen.
No disrespect at all here Justin but the terms of the license I purchased were exactly as I quoted them that all future updates and improvements to the program would be included in the price of that license. I will go on to say this that this will not be the first time that a so-called lifetime license to a product has been pulled out from under me! It makes a person question the wisdom of purchasing such a license but for me the program was so good and the developer at that time was so responsive to our needs and support was so good that I felt compelled to support the product and also rid myself of any annoying ads. I'm only hoping that people will not drink the Kool-Aid here but take a true wait and see attitude because you can be promised anything but what you're finally delivered is the only thing that really counts. Everyone that bought a pro license should get a lifetime premium license to replace what they're losing!
Post by: Justin on July 01, 2023, 06:17:34 pm
but the terms of the license I purchased were exactly as I quoted them that all future updates and improvements to the program would be included in the price of that license.
Sounds interesting, do you please have a screenshot, a pdf file or something like that of those "terms of the license"?
I can't find in my documents what you quoted "get all future updates improvements and features for the program"
Purchased in 2014.
Post by: magus21 on July 01, 2023, 07:46:37 pm
but the terms of the license I purchased were exactly as I quoted them that all future updates and improvements to the program would be included in the price of that license.
Sounds interesting, do you please have a screenshot, a pdf file or something like that of those "terms of the license"?
I can't find in my documents what you quoted "get all future updates improvements and features for the program"
Purchased in 2014.
No sorry Justin I'm afraid I only have the 2013 email for the license I purchased and it doesn't elaborate on the terms of the license. However I vividly remember what those were when I purchased it. I have to say that very likely there is some legal loophole and I'm certain that the people at Aquamail have explored this with their legal department before making the move they made. So very likely they are within the legal limits of the law if not the spirit of the agreement as it was originally sold. The reality of it is very likely no one would be willing to take them to court even if they had standing and were within the terms of their original purchase it would just be more expensive than it was be worth. So having said that we are pretty much at their mercy and hoping that they will do more or less the right thing but as I said in my first post Under This Thread no one should edit their review to be any more than one star we should continue to try to hold their feet to the fire with bad press and bad reviews until they step up and do the right thing which in my mind is a lifetime premium license!
Post by: iainmann on July 01, 2023, 08:03:08 pm
I have been mulling this for a day or two, and was in two minds to post post my comment, or wait to see what develops, but chose to make my comment rather than wait.
It is quite plain from the comments on here and on Google Play Store, that AM have made a marketing blunder when it came to pitching their product at the existing long term pro supporters of AM.
Even subsequent messages from AM, are still not comforting for pro users, having to wait on finally what and what will not occur, when they have paid for a lifetime licence.
The AM score on Google Play is dropping, and that will not be comforting to AM, especially when the comments and negativity are coming from long term supporters and users of the product. This will have new users considering if AM is the product for them.
AM could address the negativity and frustration felt by simply agreeing to convert all existing pro users to a no cost lifetime Premium licence.
That in one stroke AM could restore the good will, have the negative comments on Google Play edited and turned to positive ones and give comfort to pro users that they will not be put in this situation again sometime in the future. Plus a single system to maintain
I totally agree with this. It's obvious you're not going to get subscriptions out of us and why give yourself the extra work of maintaining three AM platforms - Free, Subscriptions, and us Pro users on yet another that gets updates but not feature updates.
Save yourselves a bit of PR dignity.
Post by: renek11 on July 01, 2023, 10:13:27 pm
Post by: mikeone on July 01, 2023, 10:33:25 pm
For both applications Aqua Mail Free from 4.5+ to currently 3.2 and especially the Pro-key massively to only 1.8.
This means that the app is doomed:
With such low reviews, what new prospective customer will opt for a $30/year subscription????
Post by: chris122380 on July 01, 2023, 11:21:58 pm
90% of you threatening to leave AM are not going anywhere and will still use this app.
I left months ago when they claimed a bug wasn't a bug and refused to fix it (even though I wasn't the only one complaining about it). The Rich text bar not on the bottom (floats instead) and when using the dark theme the compose window is white (they recommended switching to plain text but then you can't do formatting with the dark theme). Background sync is inconsistent. I kept the app hopping someday they'd fix it but still haven't. It took me a while to migrate and get familiar with Fairemail. Fairemail has all the settings I needed from Aqua Mail and then some. Fairemail has also received 2-3 updates while Aqua Mail can't even make up there mind what they are doing with there Pro users (that ought to tell you something).
Post by: sunking101 on July 03, 2023, 05:00:35 am
However, the PlayStore rating is currently declining, and rapidly at that.
For both applications Aqua Mail Free from 4.5+ to currently 3.2 and especially the Pro-key massively to only 1.8.
This means that the app is doomed:
With such low reviews, what new prospective customer will opt for a $30/year subscription????
The main app has a rating of 4.1 and the old.& defunct Pro app's rating is 3 3
Post by: Justin on July 03, 2023, 09:16:21 am
Actually the main app AquaMail has a rating of 3.2 here :
https://play.google.com/store/apps/details?id=org.kman.AquaMail&hl=en
Post by: chris122380 on July 03, 2023, 09:17:39 am
However, the PlayStore rating is currently declining, and rapidly at that.
For both applications Aqua Mail Free from 4.5+ to currently 3.2 and especially the Pro-key massively to only 1.8.
This means that the app is doomed:
With such low reviews, what new prospective customer will opt for a $30/year subscription????
The main app has a rating of 4.1 and the old.& defunct Pro app's rating is 3 3
I am seeing 4 and 3 for Aqua Mail ratings in the Play Store.
Post by: MickJ on July 03, 2023, 11:56:09 am
But more damning are the reviews, with moving to a subscription based product being the cause
Post by: cattleya on July 04, 2023, 12:52:07 am
Thanks for great support.
Post by: mikeone on July 04, 2023, 01:24:24 am
As said by Justin rating depends on country and language.
Actually AquaMail Pro key has a rating of 1.7 here :
https://play.google.com/store/apps/details?id=org.kman.AquaMail.UnlockerMarket&hl=en
Post by: renek11 on July 04, 2023, 05:00:05 pm
AM staff continues to ignore answers to forum's specific questions because they are too busy commenting on the low reviews in Play store.And why would you want someone to answer you over and over again when they have already given their opinion and answer?
Thanks for great support.
Do you want to be told over and over again that if you bought the PRO version you won't lose anything? You're crying over and over again here, but imagine if you're an app developer and you want to continue to get paid to develop, you're probably not going to do it for free. Keep your feet on the ground, enjoy the app as it is, there can't be any more of those innovations in such a well made app anyway, or just plain and simply walk away and install another app and don't cry here.
Post by: iainmann on July 04, 2023, 06:50:09 pm
https://forums.moneysavingexpert.com/discussion/6456879/aqua-mail
Post by: mikefnz on July 04, 2023, 10:53:46 pm
I'm a Pro user & have got great value.
I want to contribute to keep AM going.
Post by: chris122380 on July 04, 2023, 11:18:39 pm
I would be happy to pay $10/year.
I'm a Pro user & have got great value.
I want to contribute to keep AM going.
The problem is it's not $10 a year. That's just the first year and then $30 a year after that (money grab). If people can donate and afford to do that I'm all for it but I'm against being forced into a subscription service (not everyone has the means or the ability to do that). Why would I want to spend that kind of money to have aqua mail fail to fix the bugs many users have been complaining about for years. Remember there are many email clients who have tried this but have been struggling and ended up having to release email services or other services in the client to actually make it work. We don't need bloatware we need an actual good working email client.
Post by: mikefnz on July 05, 2023, 12:50:08 am
$15/yr for a "non-premium" app?
Post by: renek11 on July 05, 2023, 09:14:10 am
You really are idiots who can't read. It was written that no one will lose any of the existing features with the PRO version and they don't even have to pay!I would be happy to pay $10/year.
I'm a Pro user & have got great value.
I want to contribute to keep AM going.
The problem is it's not $10 a year. That's just the first year and then $30 a year after that (money grab). If people can donate and afford to do that I'm all for it but I'm against being forced into a subscription service (not everyone has the means or the ability to do that). Why would I want to spend that kind of money to have aqua mail fail to fix the bugs many users have been complaining about for years. Remember there are many email clients who have tried this but have been struggling and ended up having to release email services or other services in the client to actually make it work. We don't need bloatware we need an actual good working email client.
All you do is cry or threaten to leave AM all the time. So either you are stupid or you can't read.
APP UPDATES WILL BE CONSTANT!!!
Post by: chris122380 on July 06, 2023, 02:35:13 am
You really are idiots who can't read. It was written that no one will lose any of the existing features with the PRO version and they don't even have to pay!I would be happy to pay $10/year.
I'm a Pro user & have got great value.
I want to contribute to keep AM going.
The problem is it's not $10 a year. That's just the first year and then $30 a year after that (money grab). If people can donate and afford to do that I'm all for it but I'm against being forced into a subscription service (not everyone has the means or the ability to do that). Why would I want to spend that kind of money to have aqua mail fail to fix the bugs many users have been complaining about for years. Remember there are many email clients who have tried this but have been struggling and ended up having to release email services or other services in the client to actually make it work. We don't need bloatware we need an actual good working email client.
All you do is cry or threaten to leave AM all the time. So either you are stupid or you can't read.
APP UPDATES WILL BE CONSTANT!!!
You obviously can't read any better than Aqua Mail can. Excluding certain features is still exclusion and what's to stop them from doing it to other future updates or features. We may get what we have now (bugs and unfixed features) and limit us going forward. As I have said from the beginning they need to migrate their pro users to premium lifetime subscriptions. Instead they're ticking off their existing base and any possible future customers. Not wise at any level. Just look at the declining reviews in the Play Store no one right now would be migrating to Aqua Mail after reading those.
Post by: magus21 on July 06, 2023, 04:45:04 am
You really are idiots who can't read. It was written that no one will lose any of the existing features with the PRO version and they don't even have to pay!I would be happy to pay $10/year.
I'm a Pro user & have got great value.
I want to contribute to keep AM going.
The problem is it's not $10 a year. That's just the first year and then $30 a year after that (money grab). If people can donate and afford to do that I'm all for it but I'm against being forced into a subscription service (not everyone has the means or the ability to do that). Why would I want to spend that kind of money to have aqua mail fail to fix the bugs many users have been complaining about for years. Remember there are many email clients who have tried this but have been struggling and ended up having to release email services or other services in the client to actually make it work. We don't need bloatware we need an actual good working email client.
All you do is cry or threaten to leave AM all the time. So either you are stupid or you can't read.
APP UPDATES WILL BE CONSTANT!!!
Mmmmmmm white knight much? You can close both eyes and both ears and go la la la if it suits you but as for myself I choose not to drink any of their Kool-Aid or believe any of their empty promises until they actually deliver upon something that is good and beneficial for their Pro users! Talk is cheap and until they actually deliver on something that gives us what we already have which is all updates and improvements to the program and no ads in the platform I for one will not be satisfied. That is what I paid for and that is what I expect going forward. We all also need to face the possibility that we will be squeezed out of this program in some fashion or other going forward or that they may present an option that is so unacceptable to us that we may be forced on to another email platform. And if you can't or won't see what they're doing here with their poor and disingenuous communication then perhaps you are deluding yourself!
Post by: renek11 on July 06, 2023, 09:51:16 am
Post by: MickJ on July 06, 2023, 02:10:49 pm
You're all just fools who keep going on and on with your song. Your app still works, updates are coming, and if you are not happy in the long run, or if the new rules don't suit you, then uninstall AM and switch to another email client. It's such a simple app that any other app can replace it at the most basic level. You're crying over and over again and you don't really know why. You deliberately give low ratings on the Play Store and yet the app works for you anyway. Only fools behave like that. Maybe you should grow up and behave a bit more responsibly.
Perhaps if AM, been clear about what will and what will not be included from their first communication of their intentions, or established a completely new mail structure, and not called the new system Premium, or provided a link to upgrade to Premium, so giving a "fait accompli" situation, people would not be reacting in the way they are.
The app may still work currently for Pro users, and may do so in the short term, but what guarantees are there that with AM moving to a subscription model, it will work in the future, and AM stops supporting Pro version due to inconvenience of running two licencing systems.
The solution is simple for AM, convert all Pro users to lifetime Premium users, good will would be restored as would ratings.
Post by: Boga on July 06, 2023, 02:31:35 pm
In this context, the decision to launch an iOS version of Aqua Mail is an interesting and pertinent one. That's an expensive choice of growth strategy, involving a high up-front investment with an uncertain prospect of returns. The Apple Mail App is already good enough for most people -- certainly far better than either the Samsung or Gmail apps on Android, for example, -- so the number and type of people looking for an alternative (especially a subscription alternative) must already be quite niche. A postulation which the existing players in the App Store market for email clients seem to confirm, since they are each trying to appeal to a niche of a niche in what they offer (none of which looks especially compelling to me!) Business strategy (good or bad) has to be formulated; and then financed...
So, also in this context, it is perfectly reasonable for Pro users to be deeply offended by how they are being treated (since there is as yet no concrete resolution,) to be deeply suspicious of how they will be treated (since trust has been lost,) and to make that more broadly known to other potential users in a timely manner using the consumer power available to them through the Play Store. That's business. And sensible (since acting after the fact is too late).
If you treat a valuable resource like an exploitable resource, the resulting culture and outcomes will differ. It all comes down to choices. And value.
The fact that people are willing to post here at all means that they value something. It would be a good idea for the owners of the Aqua Mail business to properly understand what.
Then the ratings would no doubt climb again, since another bit of received business wisdom is that happy customers spread the word. That's how Apple does so well. And how Aqua Mail was able to charge so much for a Pro licence (to people who don't like subscriptions!)
Post by: eheartshine on July 08, 2023, 01:07:37 pm
You're all just fools who keep going on and on with your song. Your app still works, updates are coming, and if you are not happy in the long run, or if the new rules don't suit you, then uninstall AM and switch to another email client. It's such a simple app that any other app can replace it at the most basic level. You're crying over and over again and you don't really know why. You deliberately give low ratings on the Play Store and yet the app works for you anyway. Only fools behave like that. Maybe you should grow up and behave a bit more responsibly.Imagine simping for a closed-source software developer in 2023.
It's been repeatedly demonstrated that customer loyalty is not rewarded by the current maintainers of AM. I'm not sure how someone who has ostensibly been using this app for 9 years has forgotten how well the previous developers handled these situations.
Post by: renek11 on July 08, 2023, 07:46:48 pm
You're all just fools who keep going on and on with your song. Your app still works, updates are coming, and if you are not happy in the long run, or if the new rules don't suit you, then uninstall AM and switch to another email client. It's such a simple app that any other app can replace it at the most basic level. You're crying over and over again and you don't really know why. You deliberately give low ratings on the Play Store and yet the app works for you anyway. Only fools behave like that. Maybe you should grow up and behave a bit more responsibly.Imagine simping for a closed-source software developer in 2023.
It's been repeatedly demonstrated that customer loyalty is not rewarded by the current maintainers of AM. I'm not sure how someone who has ostensibly been using this app for 9 years has forgotten how well the previous developers handled these situations.
But you don't know exactly what it's going to look like yet, so far we're all using the app without any restrictions, but everyone is already giving negative reviews and berating the developers. It has been promised that the PRO version will be kept with its features unrestricted. It's not September yet and the Premium version hasn't even been released and you are already crying and cursing. If they don't deliver what they promise, then I can understand the negative reviews and cursing, but until then, no one here should be lashing out and insulting someone who gave them a quality app and has taken good care of it so far.
Post by: arf8 on July 08, 2023, 10:48:39 pm
But you don't know exactly what it's going to look like yet, so far we're all using the app without any restrictions, but everyone is already giving negative reviews and berating the developers. It has been promised that the PRO version will be kept with its features unrestricted. It's not September yet and the Premium version hasn't even been released and you are already crying and cursing. If they don't deliver what they promise, then I can understand the negative reviews and cursing, but until then, no one here should be lashing out and insulting someone who gave them a quality app and has taken good care of it so far.
You are missing a key point in your argument. Had it not been for the same people you mock for complaining and voicing their opinion, YOU would not be the beneficiary of AM changing their plan midstream to allow the Pro users to retain most of the existing features. I personally don't falter AM for making this change however, the lack of candor and honesty is what is bothersome to me. Most people here are intelligent and can read between the lines. It took AM how long and how many pages before Michael responded with some candor confirming what I have been saying all along, this change is related to funding future development, not the sham piracy excuse they flouted as if their user base is idiots.
Rather than scolding everyone from your high horse, You should appreciate the masses who caused AM to change their course for a middle ground compromise!!!
Post by: flakie on July 11, 2023, 05:45:37 pm
Well that gives me 12 months to find an alternative. GOOD BYE!
Post by: Wizardling on July 14, 2023, 07:10:40 am
Post by: renek11 on July 14, 2023, 12:47:49 pm
Post by: chris122380 on July 14, 2023, 06:29:36 pm
All that's happening is that you're not familiar with your app and you don't even know what version you're using, or you just tapped the option to upgrade to the Premium version without thinking.
You're making the assumption that Aqua Mail knows what they're doing. For weeks now after complaints from the community we have gotten nothing but silence. I just hope this means they're working on whatever it is, for us to migrate to premium or whatever it is they're deciding to do with us.
Post by: Wizardling on July 14, 2023, 11:41:31 pm
All that's happening is that you're not familiar with your app and you don't even know what version you're using, or you just tapped the option to upgrade to the Premium version without thinking.
Wrong, wrong, and wrong.
Post by: renek11 on July 15, 2023, 10:12:32 am
All that's happening is that you're not familiar with your app and you don't even know what version you're using, or you just tapped the option to upgrade to the Premium version without thinking.
Wrong, wrong, and wrong.
Yeah, so you're saying that the only one who got it wrong is you?
Post by: Wizardling on July 15, 2023, 10:22:10 am
All that's happening is that you're not familiar with your app and you don't even know what version you're using, or you just tapped the option to upgrade to the Premium version without thinking.
Wrong, wrong, and wrong.
Yeah, so you're saying that the only one who got it wrong is you?
And wrong again.
Post by: mikeone on July 15, 2023, 12:28:32 pm
All that's happening is that you're not familiar with your app and you don't even know what version you're using, or you just tapped the option to upgrade to the Premium version without thinking.
Wrong, wrong, and wrong.
Yeah, so you're saying that the only one who got it wrong is you?
And wrong again.
Sorry, but:
If you are already a PRO user, there is currently no need to sign up for the PREMIUM version (subscription with an annual fee).
A change to the PREMIUM version is NOT mandatory by the provider, but exclusively manually by explicit action of the respective user by consciously clicking on the "Upgrade" button within the app.
If you don't want that - nothing could be easier:
Just continue to use Aqua Mail as before.
Updates will even continue to be made available to PRO users, with optimisations and/or bug fixes to the currently available features. Just like for the Free version.
Only new features - developed in the future - will be reserved exclusively for registered PREMIUM users. Starting with the „new“ Unsubscribe feature.
But, if you have accidentally clicked on the "Upgrade" button, please send an email to Aqua Mail support. I am sure you will be able to find this address yourself. As you wrote, you are very familiar with the app functionalities.
Now please stop crying around here.
Post by: Wizardling on July 15, 2023, 12:54:04 pm
All that's happening is that you're not familiar with your app and you don't even know what version you're using, or you just tapped the option to upgrade to the Premium version without thinking.
Wrong, wrong, and wrong.
Yeah, so you're saying that the only one who got it wrong is you?
And wrong again.
Sorry, but:
If you are already a PRO user, there is currently no need to sign up for the PREMIUM version (subscription with an annual fee).
A change to the PREMIUM version is NOT mandatory by the provider, but exclusively manually by explicit action of the respective user by consciously clicking on the "Upgrade" button within the app.
If you don't want that - nothing could be easier:
Just continue to use Aqua Mail as before.
Updates will even continue to be made available to PRO users, with optimisations and/or bug fixes to the currently available features. Just like for the Free version.
Only new features - developed in the future - will be reserved exclusively for registered PREMIUM users. Starting with the „new“ Unsubscribe feature.
But, if you have accidentally clicked on the "Upgrade" button, please send an email to Aqua Mail support. I am sure you will be able to find this address yourself. As you wrote, you are very familiar with the app functionalities.
Now please stop crying around here.
I never clicked upgrade (aside from doing so for Pro years ago). I do not have an active subscription in Google Play, though I do now have an Aqua Mail app named Aqua Mail Premium that says I have a Premium sub in its settings. I'm sorry you two can't handle reality, but that is it, and I simply and politely asked what what was up with that.
Post by: eheartshine on July 15, 2023, 01:16:08 pm
Now please stop crying around here.Why are you being such an asshole? This thread has raised some legitimate concerns that were handwaved by the devs, who silently changed the feature set available to Pro users to match the current Premium tier without so much as an apology.
We have screenshots of this happening (https://www.aqua-mail.com/forum/index.php?topic=8801.msg47456#msg47456). We know the devs were originally intending to remove access to features available to Pro users, and feedback in this thread and the previous one are the only reasons we are getting this concession. No one from the dev team has acknowledged this change other than continually repeating "you won't lose access to features you use".
We want AM to admit they screwed up and lay out a clear roadmap going forward. You and the other sycophant are not doing as much good as you think you are, and it seems you legitimately don't understand (or choose not to understand) what the real problem is.
Post by: renek11 on July 15, 2023, 01:50:43 pm
I never clicked upgrade (aside from doing so for Pro years ago). I do not have an active subscription in Google Play, though I do now have an Aqua Mail app named Aqua Mail Premium that says I have a Premium sub in its settings. I'm sorry you two can't handle reality, but that is it, and I simply and politely asked what what was up with that.
Yeah, it happened on its own without you doing anything. Strange that it didn't happen to me and all the other PRO users. Well as someone here gave you advice, write to their support and I think they can fix your bug.
Why are you being such an asshole? This thread has raised some legitimate concerns that were handwaved by the devs, who silently changed the feature set available to Pro users to match the current Premium tier without so much as an apology.
We have screenshots of this happening (https://www.aqua-mail.com/forum/index.php?topic=8801.msg47456#msg47456). We know the devs were originally intending to remove access to features available to Pro users, and feedback in this thread and the previous one are the only reasons we are getting this concession. No one from the dev team has acknowledged this change other than continually repeating "you won't lose access to features you use".
We want AM to admit they screwed up and lay out a clear roadmap going forward. You and the other sycophant are not doing as much good as you think you are, and it seems you legitimately don't understand (or choose not to understand) what the real problem is.
I don't need to flatter anyone, but at the same time I don't need to insult developers who have every right to do with their application as they see fit. The fact that the reason they were going to make these changes got out in the first phase of information and it turned out to be just one version is wrong, but it still works and will work for us and it's not appropriate to insult them.
Post by: Wizardling on July 16, 2023, 12:33:23 am
I never clicked upgrade (aside from doing so for Pro years ago). I do not have an active subscription in Google Play, though I do now have an Aqua Mail app named Aqua Mail Premium that says I have a Premium sub in its settings. I'm sorry you two can't handle reality, but that is it, and I simply and politely asked what what was up with that.
Yeah, it happened on its own without you doing anything. Strange that it didn't happen to me and all the other PRO users. Well as someone here gave you advice, write to their support and I think they can fix your bug.
So explain how Google Play shows no sub.
Post by: chris122380 on July 16, 2023, 08:21:26 am
I never clicked upgrade (aside from doing so for Pro years ago). I do not have an active subscription in Google Play, though I do now have an Aqua Mail app named Aqua Mail Premium that says I have a Premium sub in its settings. I'm sorry you two can't handle reality, but that is it, and I simply and politely asked what what was up with that.
Yeah, it happened on its own without you doing anything. Strange that it didn't happen to me and all the other PRO users. Well as someone here gave you advice, write to their support and I think they can fix your bug.
Why are you being such an asshole? This thread has raised some legitimate concerns that were handwaved by the devs, who silently changed the feature set available to Pro users to match the current Premium tier without so much as an apology.
We have screenshots of this happening (https://www.aqua-mail.com/forum/index.php?topic=8801.msg47456#msg47456). We know the devs were originally intending to remove access to features available to Pro users, and feedback in this thread and the previous one are the only reasons we are getting this concession. No one from the dev team has acknowledged this change other than continually repeating "you won't lose access to features you use".
We want AM to admit they screwed up and lay out a clear roadmap going forward. You and the other sycophant are not doing as much good as you think you are, and it seems you legitimately don't understand (or choose not to understand) what the real problem is.
I don't need to flatter anyone, but at the same time I don't need to insult developers who have every right to do with their application as they see fit. The fact that the reason they were going to make these changes got out in the first phase of information and it turned out to be just one version is wrong, but it still works and will work for us and it's not appropriate to insult them.
Asking for clarification and open communication with your users is not "insulting" the developers. Yes they may have the right to do with the app as they choose but at the same time it's not wise to bite the hand that feeds you. How you treat your user base can quickly make or break an app.
Post by: mikeone on July 16, 2023, 12:40:53 pm
I never clicked upgrade (aside from doing so for Pro years ago). I do not have an active subscription in Google Play, though I do now have an Aqua Mail app named Aqua Mail Premium that says I have a Premium sub in its settings. I'm sorry you two can't handle reality, but that is it, and I simply and politely asked what what was up with that.
Yeah, it happened on its own without you doing anything. Strange that it didn't happen to me and all the other PRO users. Well as someone here gave you advice, write to their support and I think they can fix your bug.
So explain how Google Play shows no sub.
There is currently NO Aqua Mail PREMIUM app available in the Google Play Store, only the Free- and the PRO-version (= Unlocker key, which turns the FREE version of the app into Pro for 19.99$ one-time-fee - NO subscription).
But maybe it also depends on the country you live in.
However, if you are actually shown PREMIUM, even though you have not explicitly clicked on this ("Upgrade") button in the app, then simply contact Aqua Mail support by e-mail.
But we're going round in circles here, as I already recommended this in my previous answer.
Post by: ksuuk on July 24, 2023, 08:57:13 pm
As a Pro user, you will not lose features you already use. To ensure lifetime access, a migration option will be available soon.
We can offer the following options for migration:
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.
2. Tap "Upgrade" to become a Premium subscriber.
In the latest version 1.45.1, each account has this icon in the header, which when clicked will open a new window with an explanation of the changes, including " Tap "Stay Pro" and wait for further instructions in the next few days to upgrade to a lifetime Pro license in Aqua Mail.
I have selected "Stay Pro" several times but nothing happens.
How to get rid of this annoying icon and when will these next few days come?
And why duplicate all this since the same Pro/Premium selection page is available under settings > about > upgrade?
Post by: phred on July 24, 2023, 11:19:43 pm
We're Pro users and have chosen not to go Premium.
Once we tap "Stay Pro" the icon should go away, never to return.
It's annoying and unnecessary.
Perhaps place an option to go Premium in the settings > About > Version Info.
And while I'm looking at the screen, please explain what a"Upgrade - Get unlimlited access" is or does. I don't dare touch it since I don't know what it is and I don't want to change my current Pro version
Post by: HuberSepp on July 25, 2023, 12:15:22 pm
Quote
I never clicked upgrade (aside from doing so for Pro years ago). I do not have an active subscription in Google Play, though I do now have an Aqua Mail app named Aqua Mail Premium that says I have a Premium sub in its settings. I'm sorry you two can't handle reality, but that is it, and I simply and politely asked what what was up with that.
Same here. On all my phones (and on the phones of some friends) it shows "Premium". Never saw the upgrade button, never clicked it.
Here's another user: https://www.aqua-mail.com/forum/index.php?topic=8801.msg47676#msg47676 (https://www.aqua-mail.com/forum/index.php?topic=8801.msg47676#msg47676)
So I don't think this is by accident.
Post by: Boga on July 25, 2023, 01:00:20 pm
In the latest version 1.45.1, each account has this icon in the header
[...]
How to get rid of this annoying icon and when will these next few days come?
I have to be careful not to accidentally upgrade from version 1.44.2 to stave off annoyances.
Interesting that various users seem to have been converted to Premium without a subscription, however.
Maybe Aqua Mail's owners are testing a plan to do the right thing after all.
Can but hope.
Post by: ksuuk on July 25, 2023, 06:17:03 pm
Interesting that various users seem to have been converted to Premium without a subscription, however.
Maybe those who don't choose to stay on pro, are automatically converted to premium and the money is taken from their account?
Post by: Wissertje on July 27, 2023, 03:04:54 pm
Quote
1. Tap "Stay Pro" and wait for further instructions in the following daysMore than a month ago. :-X
Every time i open aquamail i see that annoying thing at the top whit the upgrade message. and that for a paid customer.
Yesterday i opent aquamail a i see a screen whit instructions howto unsubscribe in emails. How? I'm a Pro member not a Premium? This is a Premium function?
Post by: chris122380 on July 27, 2023, 04:45:02 pm
Quote1. Tap "Stay Pro" and wait for further instructions in the following daysMore than a month ago. :-X
Every time i open aquamail i see that annoying thing at the top whit the upgrade message. and that for a paid customer.
Yesterday i opent aquamail a i see a screen whit instructions howto unsubscribe in emails. How? I'm a Pro member not a Premium? This is a Premium function?
From the very beginning of this change I have seen the subscription option as well as the unsubscribe option. I wonder if they have implemented it temporarily to try to get people to subscribe to the premium service. The problem is they have been fairly silent since the majority of the Pro users have been complaining about this change. Most of us don't know what they're up to now or have moved onto a different email app.
Post by: Boga on July 29, 2023, 02:47:02 pm
I have to be careful not to accidentally upgrade from version 1.44.2 to stave off annoyances.If it helps, this is the APK I've been using (I know the domain looks sketch; this is my personal Nextcloud file server hosting the APK scraped straight from the Play Store) in case an upgrade slips through. You can downgrade using ADB:
Interesting that various users seem to have been converted to Premium without a subscription, however.
Maybe Aqua Mail's owners are testing a plan to do the right thing after all.
Can but hope.
If that doesn't work (or you don't know how to use ADB), backing up your settings and accounts (AM Settings > Data storage > Backup & restore), uninstalling, then reinstalling the downgraded APK works fine too.
If you don't trust my domain (totally fine), the APK is also available on APKMirror.
Good point. Thanks!
I can actually back up my own installed app using either Total Commander or ML Manager APK Extractor, just in case.
(It's a split APK, incidentally; and in the Total Commander forum there's an official downloadable version of that app which retains the ability to easily install APKs after Google's AI decided the functionality wasn't allowed in the Play Store.)
Post by: lizama.academia@gmail.com on August 03, 2023, 08:00:20 pm
attached image, does not let me enter a link
Post by: Boothy on August 03, 2023, 09:59:48 pm
Hello, today appeared in my app information to migrate PRO user. Does it appear to you?
attached image, does not let me enter a link
Hi,
Yes ... mine appeared yesterday and now migrated over for the 9p charge (required by Google Play) and in the process of awaiting a refund for the hell of it 🤭😉
Post by: Boothy on August 04, 2023, 11:17:47 am
There were no issues yesterday when I migrated my wife's AquaMail over after I'd done the same for mine (main paid, Pro user). There was the minimal 9p charge again (I've not bothered to clam that one back 😉), and the process went ahead immediately. We're both now using the app with myself as the primary owner, and my wife sharing AquaMail via the Family Library. The migration prompt has also disappeared as expected.
👍👌
Post by: flupke01 on August 05, 2023, 02:01:58 am
Regarding the question of what happens to AquaMail for those who have it shared on the Family Library, Google Play -Well, did not work out for me like that at all. Even after some guidance from Aquamail helpdesk, I still ended up paying for each Family member separately. Don't mind the money, but what an annoying, time- and effort consuming and inadequate way to handle this all. Hopefully future changes will be better organized than this... Preferably, no more changes at all, and let me just simply enjoy this further great app.
There were no issues yesterday when I migrated my wife's AquaMail over after I'd done the same for mine (main paid, Pro user). There was the minimal 9p charge again (I've not bothered to clam that one back 😉), and the process went ahead immediately. We're both now using the app with myself as the primary owner, and my wife sharing AquaMail via the Family Library. The migration prompt has also disappeared as expected.
👍👌
Post by: Boothy on August 05, 2023, 12:31:24 pm
Regarding the question of what happens to AquaMail for those who have it shared on the Family Library, Google Play -Well, did not work out for me like that at all. Even after some guidance from Aquamail helpdesk, I still ended up paying for each Family member separately. Don't mind the money, but what an annoying, time- and effort consuming and inadequate way to handle this all. Hopefully future changes will be better organized than this... Preferably, no more changes at all, and let me just simply enjoy this further great app.
There were no issues yesterday when I migrated my wife's AquaMail over after I'd done the same for mine (main paid, Pro user). There was the minimal 9p charge again (I've not bothered to clam that one back 😉), and the process went ahead immediately. We're both now using the app with myself as the primary owner, and my wife sharing AquaMail via the Family Library. The migration prompt has also disappeared as expected.
👍👌
Hi,
Not sure how you mean our situations were different? I (we) paid the 9p for each app to be migrated (mine and my wife's was another 9p). Once we both updated the app on Google Play and opened it, AquaMail popped up the option to migrate immediately.
Not ideal, but at least it's sorted and my wife's AquaMail app is still working via the Family Library as it was before. We're just 18p poorer 😂
Post by: SoCu on August 06, 2023, 08:16:39 pm
But I have a doubt, now I do not know where I read, to make the change you have to pay € 0.09, which would be returned, but when a year passes, you have to pay each year € 29.99 ?
If this is so, and on top of that they use piracy as an excuse to charge 30 € each year, this really seems to me a robbery, it seems to me that we must say goodbye AquaMail, it is not the only mail management application, there are others and very good, and FREE.
Post by: phred on August 06, 2023, 08:26:19 pm
Hello, I received an email informing me that you can upgrade to the Premium version,You should spend some time reading the entire thread.
Yes you can update to Premium, but for the higher price and I can't recall if it's a one-time charge or annual.
BUT!!! If you are currently a licensed PRO user of AM, you can update to the newer PRO version for a minimal amount of money with a one-time charge that when you submit your Google Play Store purchase receipt to AM Support, you will get the amount refunded. The refund may take a while, but it will happen.
Post by: renek11 on August 06, 2023, 08:52:33 pm
Hello, I received an email informing me that you can upgrade to the Premium version,For God's sake read the whole thread and stop spreading misinformation
But I have a doubt, now I do not know where I read, to make the change you have to pay € 0.09, which would be returned, but when a year passes, you have to pay each year € 29.99 ?
If this is so, and on top of that they use piracy as an excuse to charge 30 € each year, this really seems to me a robbery, it seems to me that we must say goodbye AquaMail, it is not the only mail management application, there are others and very good, and FREE.
Post by: SoCu on August 07, 2023, 02:19:34 pm
But I understand that if you want Premium every year you have to go through the cashier with 30€, only the first year you pay 10€.
(https://images2.imgbox.com/ad/b7/KdaUQOlz_o.jpg)
For the PRO version, you pay 0.09, which is then refunded.
(https://images2.imgbox.com/c7/1b/KnTEtZfG_o.jpg)
Sorry if it is not understood, I use a translator.
Post by: chris122380 on August 07, 2023, 06:32:33 pm
If I have read previous pages, and there are things that are not very clear, and others are not understood, the English translation is sometimes not clear, and others do not make sense the words in those translations.
But I understand that if you want Premium every year you have to go through the cashier with 30€, only the first year you pay 10€.
(https://images2.imgbox.com/ad/b7/KdaUQOlz_o.jpg)
For the PRO version, you pay 0.09, which is then refunded.
(https://images2.imgbox.com/c7/1b/KnTEtZfG_o.jpg)
Sorry if it is not understood, I use a translator.
Yes, that sounds right to me.
Post by: Nigelmay on August 08, 2023, 03:21:13 pm
Can those with far more knowledge about this than me spread some light on what is going on please.
Post by: pgn on August 08, 2023, 03:41:31 pm
same here.
but only on the main account of a 'Family' purchase. the other phone now only offers an upgrade to Premium @ full price, ignoring the 'Family' status of the main account.
i've asked support@: what's going on, why was i upgraded without request/permission to a subscription plan, and how do i revert (yes, all this before finding/reading this thread)
the reply from them was not to provide answers, but request my 'proof of purchase' of a PRO license -- from years ago.
at best, this is *not* a 'good look' for AM. at worst it's ... well, read the thread
Post by: wms on August 08, 2023, 10:47:25 pm
Post by: Extant on August 16, 2023, 11:01:44 am
Post by: phred on August 16, 2023, 03:29:18 pm
Google Play store now lists the unlocker as to old to work on Aquamail. Funny it seems to be working just fine on my Note20 5G .If you spent some time reading this thread, you would've seen that yes, the old unlocker won't work any longer. But if you're already a Pro user, all you need(ed) to do is update to the latest version of AM via the Play Store and tap the button on the top. You'll have to pay a small amount for the update (in the US it was fifty-nine cents) and then you contact AM support and they refund the amount.
I'm not going to go into all the details here since you can find it yourself in this thread.
I will note that I updated on my phone and then again on my tablet. When doing the tablet update, I wasn't asked to pay again.
EDIT: Typo
Post by: Boothy on August 16, 2023, 04:02:16 pm
Post by: chris122380 on August 16, 2023, 07:19:36 pm
I want to thank Aquamail for this mistake. May the change in policy cost you. Like many others I have recommended your email client many times over the years. It seems that lifetime means something different to you than it means to us. BTW: Google Play store now lists the unlocker as to old to work on Aquamail. Funny it seems to be working just fine on my Note20 5G .
Just because the old unlocker is working now doesn't mean it will continue to work if you'd bother to read the forum or information put out by Aquamail you would know that the unlocker will quit working sometime in or after September.
Post by: eheartshine on August 25, 2023, 02:07:48 am
Lulz my post was deleted and your quote edited to hide instructions on how to downgrade, which is a core functionality of Android and readily available online.I have to be careful not to accidentally upgrade from version 1.44.2 to stave off annoyances.If it helps, this is the APK I've been using (I know the domain looks sketch; this is my personal Nextcloud file server hosting the APK scraped straight from the Play Store) in case an upgrade slips through. You can downgrade using ADB:
Interesting that various users seem to have been converted to Premium without a subscription, however.
Maybe Aqua Mail's owners are testing a plan to do the right thing after all.
Can but hope.
If that doesn't work (or you don't know how to use ADB), backing up your settings and accounts (AM Settings > Data storage > Backup & restore), uninstalling, then reinstalling the downgraded APK works fine too.
If you don't trust my domain (totally fine), the APK is also available on APKMirror.
Good point. Thanks!
I can actually back up my own installed app using either Total Commander or ML Manager APK Extractor, just in case.
(It's a split APK, incidentally; and in the Total Commander forum there's an official downloadable version of that app which retains the ability to easily install APKs after Google's AI decided the functionality wasn't allowed in the Play Store.)
Post by: ShEV on August 25, 2023, 08:13:00 am
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.I once bought AquaMail Pro. Now, in order to activate a one-time purchase, I have to pay a one-time payment. I live in Russia, so there is no way to pay. How can I migrate my Pro license?
Post by: chris122380 on August 25, 2023, 03:32:37 pm
1. Tap "Stay Pro" and wait for further instructions in the following days for transferring to a lifetime Pro license in the Aqua Mail app.I once bought AquaMail Pro. Now, in order to activate a one-time purchase, I have to pay a one-time payment. I live in Russia, so there is no way to pay. How can I migrate my Pro license?
You can thank Vladimir Putin and his unlawful war with Ukraine. That means your money isn't good anywhere right now.
Post by: Boga on August 25, 2023, 04:47:01 pm
Lulz my post was deleted and your quote edited to hide instructions on how to downgrade, which is a core functionality of Android and readily available online.I have to be careful not to accidentally upgrade from version 1.44.2 to stave off annoyances.If it helps, this is the APK I've been using (I know the domain looks sketch; this is my personal Nextcloud file server hosting the APK scraped straight from the Play Store) in case an upgrade slips through. You can downgrade using ADB:
Interesting that various users seem to have been converted to Premium without a subscription, however.
Maybe Aqua Mail's owners are testing a plan to do the right thing after all.
Can but hope.
If that doesn't work (or you don't know how to use ADB), backing up your settings and accounts (AM Settings > Data storage > Backup & restore), uninstalling, then reinstalling the downgraded APK works fine too.
If you don't trust my domain (totally fine), the APK is also available on APKMirror.
Good point. Thanks!
I can actually back up my own installed app using either Total Commander or ML Manager APK Extractor, just in case.
(It's a split APK, incidentally; and in the Total Commander forum there's an official downloadable version of that app which retains the ability to easily install APKs after Google's AI decided the functionality wasn't allowed in the Play Store.)
Don't worry, I don't know what happened to your post but there's no conspiracy with my reply. My account is too new to post links (a spam prevention measure) so I just edited the quote down to essentials so that SMF would stop complaining and it would still make sense iirc.
Post by: Boga on August 30, 2023, 03:50:15 pm
Then the ratings would no doubt climb again, since another bit of received business wisdom is that happy customers spread the word.
On the other hand -- #noconspiracywhatsoever -- over 20 people suddenly *cough* decided Aqua Mail was worth a 5* Google Play Store review on 27th & 28th August... for rather vaguely stated reasons often involving longstanding usage...
So the *cough* miraculous recovery of ratings may already be *cough* organically under way.
Post by: iainmann on September 06, 2023, 06:58:45 pm
Sigh.
So I've handed over my £9.49 subscription for the Aqua Mail Premium or Pro or Classic or Platinum - whatever they're calling it - version.
Let's hope for some good updates. Not so sure I could stomach the £30 subscription from next year.
Whole thing's been a bit of a mess on Aqua Mail's part and has left much bad will...but it's still a stonking good email app.
Post by: dbmgreen on October 03, 2023, 11:47:59 am
I have Aqua Mail Ver 1.46.0-328.
My locker app show the following image.
(https://photos.app.goo.gl/js8QN7y9VCcKUchU9)
How do I activate this unlocker? I have no icon to click??