AquaMail Forum

English - Android => Bug reports => Topic started by: rmartin39 on March 17, 2013, 01:19:39 am

Title: Backup doesn't work
Post by: rmartin39 on March 17, 2013, 01:19:39 am

I just bought the paid version and tried to do a backup.   the ok button is grayed out so I can't do it. Something wrong?

Title: Re: Backup doesn't work
Post by: Rachel Ambler on March 17, 2013, 03:53:24 am

Please see my reply to your X post here:
http://www.aqua-mail.com/forum/index.php?topic=880.msg2416.msg#2416

Sent from my SCH-I535 using Tapatalk 2

Title: Re: Backup doesn't work
Post by: Kostya Vasilyev on March 18, 2013, 02:47:17 am

Are you able to bring up the backup / restore screen?

If you are, the only reasons I can think of are that the device does not have a memory card (or "large built-in storage" that "looks" like a memory card), or it's not mounted in the Android system (e.g. the device is connected to a computer, for Android 2.*).

Title: Re: Backup doesn't work
Post by: rmartin39 on March 18, 2013, 03:33:34 am

I can open the screen and I do have a large sd  card recognized by the system

Title: Re: Backup doesn't work
Post by: Kostya Vasilyev on March 18, 2013, 01:00:53 pm

Do you have a screenshot?

Title: Re: Backup doesn't work
Post by: rmartin39 on March 24, 2013, 01:25:40 am

Screenshot attached

Title: Re: Backup doesn't work
Post by: jcasares on March 24, 2013, 11:54:07 pm

But you didn't fill the password. The button is only enabled when both entered password match.

Title: Re: Backup doesn't work
Post by: Kostya Vasilyev on March 25, 2013, 01:32:02 am

@jcasares: Yep, absolutely true.

@rmartin39: See how it says "Enter password"?

The password is used to encrypt the data, so that in case the device is lost, your email account passwords are not compromised.

Title: Re: Backup doesn't work
Post by: rmartin39 on March 25, 2013, 03:50:33 pm

That did it. Thanks   I'd really like to be able to do a backup without a password.

Title: Re: Backup doesn't work
Post by: Kostya Vasilyev on March 26, 2013, 01:23:41 am

Re: I'd really like to be able to do a backup without a password.

>>

The password is used to encrypt the data, so that in case the device is lost, your email account passwords are not compromised.

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