Author Topic: Message counter indicates 1 message when there are none  (Read 1928 times)

Smith4006

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Message counter indicates 1 message when there are none
« on: October 05, 2017, 09:54:38 pm »
The message counter says "1" but there are no e-mail messages in the "In-box"; either new or read. I'm using a Galaxy S7 Edge.
« Last Edit: October 05, 2017, 10:00:28 pm by Smith4006 »

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Message counter indicates 1 message when there are none
« Reply #1 on: October 06, 2017, 12:36:05 pm »
Hi,

There probably is one message on the mail server in the Inbox and it's unread.

Please check your web mail (web site) to see if it's really there.

If it is, but not visible in Aqua - please try Menu (three dots icon) -> Restore hidden.

If that still doesn't help, we can diagnose this further, but would need you to capture the issue in the app's other debug log (if you'd be
interested).