AquaMail Forum

English - Android => How do I... => Topic started by: Charlesnorbury on April 20, 2022, 09:58:02 am

Title: Can't attach files from dropbox after update
Post by: Charlesnorbury on April 20, 2022, 09:58:02 am

Hi,
When I go to attach, I get 3 options
Add Image and Video
Add from Camera
System file picker

It's an excel file I want to send, stored in dropbox.
System file picker leads me to 2 options

Internal Shared Storage
SD Card

but no dropbox. It worked fine before the update.
Any ideas appreciated!
Many thanks!

Title: Re: Can't attach files from dropbox after update
Post by: Martin, Aqua Mail Support on April 20, 2022, 11:27:57 am

Hi Charles,

What is your device model and what app opens after you choose "System file picker"?

The system file picker is usually a Google app called DocumentsUI but I've noticed some vendors change it to their own files app. Xiaomi's files app does not display Dropbox as an option for example.

Martin

Title: Re: Can't attach files from dropbox after update
Post by: Charlesnorbury on May 05, 2022, 05:43:58 pm

Hi, it is a Xiaomi Redmi Note 10 Pro. Presumably I can change it to the android version?
Thank you so much for your reply!

Title: Re: Can't attach files from dropbox after update
Post by: Charlesnorbury on May 05, 2022, 05:58:58 pm

I cant tell what app it is, it's just a white screen with "Select Folder" at the top and Internal Shared Storage or SD Card as options underneath.
If I look at all my open apps it just shows that as Aqamail.

Title: Re: Can't attach files from dropbox after update
Post by: Charlesnorbury on May 05, 2022, 06:00:02 pm

This phone is quite new so its probably nothing to do with an aquamail update as I suggested!

Title: Re: Can't attach files from dropbox after update
Post by: Martin, Aqua Mail Support on May 16, 2022, 09:12:07 am

Hi Charles,

I recently stumbled on another such case from a Xiaomi phone user. Looks like Xiaomi, on some of their devices, defaults to their own Files app as the system file picker. Their Files app does not support a Dropbox integration, only Google Drive and Xiaomi cloud.

This is why you can't upload your images. I'm not really sure if you can change this behavior somewhere in Android but I suspect you cannot.

Martin

Title: Re: Can't attach files from dropbox after update
Post by: Charlesnorbury on May 18, 2022, 09:21:31 am

Ok, thank you for your help Martin.