AquaMail Forum

English - Android => Bug reports => Topic started by: parisisal on April 02, 2019, 09:58:40 pm

Title: Can't modify account settings
Post by: parisisal on April 02, 2019, 09:58:40 pm

Hi,
When I try to view the account settings (long press on the account -> configure) i get a black screen, after few seconds Android intercept the error and ask me if I want to wait or close the app (or send a feedback).
I'm not able to change or view the settings!!

I found a workaround. The workaround is : delete the account and create a new one with the new password or delete all application data!
After del deletion, the app work (i can view the settings) for a week/ten days. Then the problem returns.
I can't delete and reconfigure the account everytime I need to see the configuration!

I did a video in order to explain the issue : https://www.youtube.com/watch?v=tYMVbQZjsuw

In the video I show how is also impossible to add another account.

I already send the log to the support email.

Thank you,
Salvo

Title: Re: Can't modify account settings
Post by: phred on April 03, 2019, 01:49:07 pm

This is just a wild guess, but do you have security app(s) on the device? If so try white-listing AM and see what happens.

Title: Re: Can't modify account settings
Post by: parisisal on April 03, 2019, 07:26:06 pm

No,
I haven't any security app on the device.
No A/V, no firewall, nothing, no ad-blocker, nothing.

Title: Re: Can't modify account settings
Post by: phred on April 03, 2019, 09:17:27 pm

As I said, it was a wild guess and I'm sorry it wasn't the solution. I'm out of ideas so you'll have to wait to see what other suggestions are offered.