AquaMail Forum

English - Android => How do I... => Topic started by: Ketan on June 18, 2019, 11:15:38 am

Title: After migrating my email account to office365 aquamail is not getting connected
Post by: Ketan on June 18, 2019, 11:15:38 am

Hi all,

I have been using aqua mail from past 2 years with my corporate email account.
And it works like Gem.
Recently my email account migrated to office365.
Ever since I am not able to connect AquaMail.
It gives following error.

Account check error
Exchange mail server (EWS) : INVALID SERVER RRSPONSE.
ErrorNonExistentMailBox.
Please make sure your settings are correct.

Can you guys help me here.

Thanks,
Ketan

Title: Re: After migrating my email account to office365 aquamail is not getting connected
Post by: Nadejda Fudulska, MobiSystems, AquaMail support on June 20, 2019, 01:58:18 pm

Hello,

There are different ways to connect to Exchange - most but not all apps (including Gmail app and stock Email app) use something called ActiveSync.
Aqua (and other apps, for Android and Windows even) - use something called EWS (Exchange Web Services).
EWS is official, supported by Microsoft since 2007 - but may have been turned off on your server by your server admins, or may require different server settings.

So, please ask your company's "computer people" about EWS (Exchange Web Services) specifically.
- Is this enabled on the server, or restricted somehow?

- If enabled, what are the settings (server name, login)?

- And then you can use the Manual button (after entering your email and password) in Aqua Mail and make sure you're using those settings.

Please let me know if we can assist you further.

Nadia