AquaMail Forum

English - Android => Bug reports => Topic started by: Kutschman on September 03, 2019, 04:30:46 pm

Title: Exchange Push stopped working
Post by: Kutschman on September 03, 2019, 04:30:46 pm: Hello together,

the Aquamail push notifications stopped working a few days ago. The normal sync is still working though.
The push option is enabled on all 3 levels (app, account and folder).

I thought we had some issues with our Exchange server, but the build in mail-app from Huawei is working fine.

I also changed the battery options to not automatically kill Aquamail when not used - didn't help either.

Any suggestions?

Thanks in advance!
Title: Re: Exchange Push stopped working
Post by: windowsdan on September 03, 2019, 06:26:23 pm: I have exactly the same issue!!

Been going out of my mind thinking that it was some way that I had setup AquaMail again after changing to a Note 10+ but it seems this is a problem that I'm not having alone :(
Title: Re: Exchange Push stopped working
Post by: Rpdos on September 04, 2019, 01:54:02 am: Same problem here too.
Title: Re: Exchange Push stopped working
Post by: junnan on September 04, 2019, 09:36:55 am: Same here!
Title: Re: Exchange Push stopped working
Post by: Nadejda Fudulska, MobiSystems, AquaMail support on September 04, 2019, 11:11:12 am: Hi all,

The problem should be fixed now. I am very sorry for the inconvenience.

Nadia
Title: Re: Exchange Push stopped working
Post by: junnan on September 04, 2019, 11:22:13 am: Quote from: Nadejda Fudulska, MobiSystems, AquaMail support on September 04, 2019, 11:11:12 am
Hi all,

The problem should be fixed now. I am very sorry for the inconvenience.

Nadia

Thanks for the reply. Is this a server side fix? In the push mail notification, I still can't see my exchange account, only my Gmail account.

Or is there a new update?
Title: Re: Exchange Push stopped working
Post by: Kutschman on September 04, 2019, 01:49:40 pm: Quote from: Nadejda Fudulska, MobiSystems, AquaMail support on September 04, 2019, 11:11:12 am
Hi all,

The problem should be fixed now. I am very sorry for the inconvenience.

Nadia

Yes, push notification is working again (at least for me) - thank you! :)

@junnan: Last app version is 1.20.0-1469 from 02.08.19 - didn't need to update or reinstall anything.
Title: Re: Exchange Push stopped working
Post by: windowsdan on September 04, 2019, 07:17:26 pm: This is now working for me again too! ;D

Now if only the app auto-filled or remembered email addresses you'd sent emails to before without having to add them to your contacts it would be an amazing app! ;)
Title: Re: Exchange Push stopped working
Post by: windowsdan on September 04, 2019, 07:21:10 pm: Quote from: windowsdan on September 04, 2019, 07:17:26 pm
This is now working for me again too! ;D

Now if only the app auto-filled or remembered email addresses you'd sent emails to before without having to add them to your contacts it would be an amazing app! ;)

Ignore that!! Just found that this is actually a setting in the contacts setting but just not on by default! :D
Title: Re: Exchange Push stopped working
Post by: Kutschman on April 19, 2020, 12:29:18 pm: Hello!
Again, the push notification isn't working since a few days/some weeks.
Could you have a look at it. Maybe it's the same issue as last time.

Thanks!
Title: Re: Exchange Push stopped working
Post by: Nadejda Fudulska, MobiSystems, AquaMail support on April 23, 2020, 03:13:38 pm: Hi,

Please contact us at support@aqua-mail.com so we can help you.

Thank you,

Nadia