App not fetching all recent messages from Hotmail?

Symptoms: a Hotmail account shows a few very recent messages, and then there is a large “gap” to 2013 or something.

A known issue that seems to come up pretty often in @hotmail / @outlook accounts.

I guess it’s their ongoing “migration to new servers” (they’ve been moving all accounts to “new servers” since a few months, gradually).

Please try this:

– Long press on the account (on the app’s main screen) -> options and folders -> account options.

– Change the “messages to sync” setting from a number based value (“25
messages” etc.) to a date range based value (“last 7 days”, etc.)

– Back out and refresh the account

The FAQ has screenshots of the setting, if you search it for “Hotmail”.

Oh and if you don’t make any changes, then any messages received since the “migration” should be fetched and sorted correctly, at the top of the message list, so that may be a viable option too (and certainly easiest, not doing anything at all).